At a Glance
- Tasks: Lead a plumbing team, ensuring high-quality service and operational efficiency.
- Company: Acme Plumbing, a trusted family-owned business since 1947, is growing and evolving.
- Benefits: Full benefits, paid vacation, performance bonuses, and a fully stocked company vehicle.
- Other info: Exciting growth phase with opportunities for career advancement.
- Why this job: Join a dynamic team and make a real impact in the plumbing industry.
- Qualifications: Five years of plumbing experience with supervisory skills required.
The predicted salary is between 50000 - 60000 £ per year.
Reports to: CEO
Environment: In the field, and in our office in Durham, NC
Plumbing Industry
Acme Plumbing is a long-standing, family-founded institution that has served the Raleigh, Durham, and Chapel Hill "Triangle" area since 1947. Originally established by W. Laurence Tilley, Sr., the company has built a multi-generational legacy of integrity, craftsmanship, and community trust. Acme is under new ownership and entering an exciting growth phase. In the coming days we are launching refreshed marketing and updated pricing, and we are building the team that will deliver on that momentum. Joining us now means getting in on the ground floor of an established local business with a clear plan to scale and the chance to grow with it.
Acme specializes in a comprehensive range of plumbing solutions, including residential service and repair, commercial installations, and full-scale renovations. Known for its "Deep Roots, Modern Approach" philosophy, the company combines decades of technical expertise with a commitment to modern technology and professional service excellence.
Residential Service Plumber Role: We are seeking an experienced Residential Service Manager to lead and oversee our plumbing division serving the Durham, NC area. In this role, you will manage a team of technicians, ensure high-quality service delivery, and drive operational efficiency. The ideal candidate is both technically skilled and people-oriented, with strong leadership capabilities and a deep understanding of plumbing systems, codes, and safety regulations. Just as importantly, they bring a positive attitude and a collaborative spirit. We are building a team that supports one another, shares knowledge, and treats every coworker with the same respect we show our customers.
Applicants must have prior plumbing experience, including supervisory experience, to be considered.
What you'll do:
- Oversee daily operations of the plumbing team and dispatchers, including scheduling, dispatching, and job completion.
- Ensure all plumbing work complies with North Carolina codes, safety regulations, and company standards.
- Hire, train, mentor, and evaluate technicians to maintain high performance and customer satisfaction.
- Collaborate with other departments to coordinate service delivery and resolve field issues.
- Monitor inventory, tools, and equipment to ensure availability and cost control.
- Review project estimates, approve invoices, and manage departmental budgets.
- Implement and track KPIs to improve operational efficiency and team productivity.
- Maintain detailed job records and prepare reports for upper management.
- Stay current with industry trends, technology, and regulatory changes.
What skills you have:
- Excellent leadership and team management skills.
- Strong communication skills and customer service abilities.
- Solid problem-solving and decision-making capabilities.
- Ability to read and interpret blueprints, schematics, and technical documents.
- Knowledge of safety requirements and compliance standards.
- Time management and organizational skills.
What you need:
- High school diploma or equivalent; relevant trade school or technical training preferred.
- Minimum of five years of plumbing experience, including at least two years in a supervisory role.
- Valid plumbing license as required by North Carolina or local regulations.
- Strong understanding of residential and commercial plumbing systems.
- Proven ability to manage teams and handle multiple projects simultaneously.
- Valid driver's license and clean driving record.
- Basic computer proficiency.
- Positive, team-oriented attitude; willingness to support coworkers, share knowledge, and contribute to a respectful, drama-free work environment.
- Must pass a pre-employment background check.
What is nice to have:
- Master Plumber License.
- OSHA 30-Hour Certification.
- Project Management Certification (e.g., PMP or equivalent).
- Prior experience with ServiceTitan or comparable field service software.
What's in it for you:
- Full Benefits after 90-Days [Aetna]
- Fully stocked company vehicle & gas card
- Company issued cell phone & tablet
- Equal opportunity employer
- Paid Vacation
- Paid Training
- Matching 401K Retirement Savings Plan
- Life, Dental, Vision Insurance
- Performance bonus based upon revenue, efficiency and sold hours.
- 90 day and yearly review with option for pay raise depending on performance.
Have questions or want an update on your application? Call or text Amanda @ 980.553.0103.
Residential Service Manager in Durham employer: Acme Plumbing Co.
Acme Plumbing is an exceptional employer that offers a unique opportunity to join a well-established, family-founded business in the thriving Triangle area of North Carolina. With a strong commitment to employee growth, a collaborative work culture, and comprehensive benefits including paid training and performance bonuses, Acme is dedicated to fostering a supportive environment where team members can thrive both personally and professionally. As we embark on an exciting growth phase, joining us now means being part of a dynamic team that values integrity, craftsmanship, and community trust.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Service Manager in Durham
✨Tip Number 1
Get to know the company inside out! Research Acme Plumbing's history, values, and recent changes. This will help you tailor your conversations and show that you're genuinely interested in being part of their growth.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider info about the company culture and what it’s really like to work there, which can give you an edge during interviews.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and plumbing expertise. Think about specific examples from your past that demonstrate your skills and how you’ve handled challenges in a team setting.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Residential Service Manager in Durham
Some tips for your application 🫡
Show Your Plumbing Passion:When you're writing your application, let your love for plumbing shine through! Share your experiences and what got you into the industry. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Tailor Your Application:Make sure to customise your application to fit the Residential Service Manager role. Highlight your supervisory experience and any specific plumbing projects you've managed. This helps us see how your skills align with what we're looking for at Acme Plumbing.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experience.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Acme Plumbing Co.
✨Know Your Plumbing Stuff
Make sure you brush up on your plumbing knowledge before the interview. Be ready to discuss specific systems, codes, and safety regulations relevant to North Carolina. This will show that you’re not just a people person but also technically savvy.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve hired, trained, or mentored technicians. Highlight your ability to foster a positive team environment and how you’ve handled challenges.
✨Be Ready to Talk Operations
Since this role involves overseeing daily operations, be prepared to discuss your experience with scheduling, dispatching, and managing budgets. Bring up any KPIs you’ve implemented in previous roles to demonstrate your focus on efficiency.
✨Emphasise Team Collaboration
Acme values a collaborative spirit, so be sure to share examples of how you’ve worked with other departments to resolve issues or improve service delivery. Show that you understand the importance of teamwork in achieving company goals.
