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- Tasks: Answer calls, assist clients, schedule service, and manage dispatch efficiently.
- Company: Join a family-founded plumbing company with deep roots in the community.
- Benefits: Full benefits after 90 days, paid vacation, and performance bonuses.
- Other info: Training provided; no plumbing experience needed, just a passion for helping others.
- Why this job: Be part of a growing team and make a real difference in customer service.
- Qualifications: High school diploma, excellent communication skills, and multitasking ability.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Reports to: Service Manager
Environment: In our office in Durham, NC
Plumbing Industry
Amce Plumbing is a long-standing, family-founded institution that has served the Raleigh, Durham, and Chapel Hill "Triangle" area since 1947. Originally established by W. Laurence Tilley, Sr., the company has built a multi-generational legacy of integrity, craftsmanship, and community trust. Acme specializes in a comprehensive range of plumbing solutions, including residential service and repair, commercial installations, and full-scale renovations. Known for its "Deep Roots, Modern Approach" philosophy, the company combines decades of technical expertise with a commitment to modern technology and professional service excellence. We are growing and have a role open due to an internal promotion and we are excited to expand our team.
Dispatcher & Customer Service Representative Role:
- Answer phones, assist clients and schedule service calls, dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
- Deal directly with plumbers to ensure clients are serviced.
- Manage the dispatch board to keep field personnel on the move.
What you'll do:
- Ensure compression of call scheduling effectively to maximize productivity and revenue.
- Notify clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window.
- Re-schedule appointment times at client’s convenience as necessary.
- Ensure plumbers can stay on the job.
- Strictly adhere to the Dispatching for Profits Priority Service Schedule, ensuring the “Right” plumber is sent to the “Right” appointment.
- Share responsibility to ensure all plumbers arrive at their designated appointments on time.
- Use excellent customer service skills when dealing with clients.
- Collect all details when scheduling service appointments for clients.
- Utilize all computer programs for optimal effectiveness & efficiency.
- Complete all assigned tasks in an accurate and timely fashion.
- Additional duties required as needed.
What you need:
- High School Diploma.
- Excellent customer service skills required.
- Excellent telephone skills required.
- Above average written, verbal, communication, and organizational skills are essential.
- Must be proficient at multitasking.
- Proficiency in Word, Excel, and other computer applications.
What is nice to have:
- 2-4 years of related office experience preferred.
- Prior customer service experience preferred.
- Previous dispatching experience preferred.
What's in it for you:
- Full Benefits after 90-Days [Aetna].
- You do not need to have plumbing experience or knowledge, but it is preferred. Our Service Manager will train you on all things, but organization, attention to detail, and coordination expertise are essential.
- Equal opportunity employer.
- Paid Vacation.
- Paid Training.
- Matching 401K Retirement Savings Plan.
- Life, Dental, Vision Insurance.
- Performance bonus based upon revenue, efficiency and sold hours.
- 90 day and yearly review with option for pay raise depending on performance.
Have questions or want an update on your application? Call or text Amanda @ 980.553.0103.
Dispatcher & Customer Service Representative in Durham employer: Acme Plumbing Co.
Contact Detail:
Acme Plumbing Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher & Customer Service Representative in Durham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acme Plumbing. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping clients, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your multitasking abilities! As a Dispatcher & Customer Service Representative, you'll need to juggle various tasks. Prepare to discuss how you manage your time and keep everything organised, especially when things get busy.
✨Tip Number 4
Don’t hesitate to reach out! If you have questions or want an update on your application, give Amanda a call or text. It shows initiative and keeps you on their radar. Plus, we love hearing from potential team members!
We think you need these skills to ace Dispatcher & Customer Service Representative in Durham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatcher & Customer Service Representative role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for at Acme Plumbing.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and plumbers, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Be Organised: We love a well-structured application! Make sure your CV is easy to read and logically organised. This will show us that you have the organisational skills we value in a Dispatcher.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Acme Plumbing Co.
✨Know the Company Inside Out
Before your interview, take some time to research Acme Plumbing. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Dispatcher & Customer Service Representative, your ability to communicate and assist clients is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability in providing excellent service.
✨Familiarise Yourself with Dispatching Concepts
Even if you don’t have direct dispatching experience, understanding the basics of scheduling and efficiency can set you apart. Brush up on how to manage schedules and prioritise tasks, as this role requires multitasking and quick decision-making.
✨Prepare Questions for the Interviewer
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and what success looks like in this role. This shows that you’re engaged and serious about contributing to the company’s success.