At a Glance
- Tasks: Supervise clinic operations and retail section while ensuring excellent customer service.
- Company: Join a leading TCM clinic focused on wellness and customer satisfaction.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and customer care.
- Why this job: Make a difference in people's health while developing your leadership skills.
- Qualifications: Experience in clinic operations or retail supervision preferred.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a responsible and customer-focused Clinic / TCM Retail Supervisor to oversee daily operations of the clinic and retail section. The role involves supervising staff, ensuring smooth clinic operations, maintaining excellent customer service, and supporting sales of TCM products and wellness services.
Key Responsibilities
- Clinic & Retail Operations
- Supervise daily operations of the clinic and retail counter
- Ensure smooth patient registration, appointment scheduling, and payment processes
- Monitor outlet cleanliness, hygiene, and overall presentation
- Ensure proper stock display and replenishment of TCM products and retail items
- Team Supervision
- Lead and supervise clinic assistants, retail staff, and reception team
- Train staff on SOPs, customer service, and product knowledge
- Prepare work schedules and manage staff attendance
- Monitor staff performance and discipline
- Customer Service
- Handle customer inquiries, feedback, and complaints professionally
- Assist customers with product recommendations and wellness packages
- Ensure a positive customer experience and encourage repeat visits
- Sales & Retail Support
- Support sales of TCM products, supplements, and wellness packages
- Monitor retail sales performance and achieve outlet sales targets
- Implement promotional activities and upselling strategies
- Inventory & Administration
- Monitor inventory levels and coordinate stock ordering
- Ensure proper handling and storage of TCM products and herbs
- Prepare daily sales reports and operational updates
- Maintain accurate records and documentation
- Compliance & Standards
- Ensure compliance with clinic SOPs, hygiene, and regulatory requirements
- Maintain confidentiality of patient/customer information
- Ensure workplace safety and operational standards are followed
Requirements
- Experience in clinic operations, retail supervision, or TCM/wellness industry preferred
- Strong leadership and customer service skills
- Basic knowledge of TCM products or wellness industry is an advantage
- Good communication and interpersonal skills
- Organized, responsible, and able to multitask
- Able to work shifts, weekends, and public holidays when required
Supervisor employer: ACME EMPLOYMENT AGENCY PTE. LTD.
Join our dynamic team as a Clinic / TCM Retail Supervisor, where you will play a pivotal role in ensuring exceptional customer service and smooth operations in a supportive and collaborative environment. We prioritise employee growth through comprehensive training and development opportunities, fostering a culture of teamwork and respect. Located in a vibrant community, we offer unique advantages such as flexible working hours and a commitment to wellness, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Detail:
ACME EMPLOYMENT AGENCY PTE. LTD. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the TCM and wellness industry. Let them know you're on the lookout for a Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to clinic operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully supervised teams or improved customer experiences in previous roles. This will help you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous experience in clinic operations or retail supervision, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've led teams or improved customer experiences in the past.
Showcase Your TCM Knowledge:If you have any knowledge of TCM products or wellness services, make sure to include that in your application. It shows us you're genuinely interested in the role and the industry!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ACME EMPLOYMENT AGENCY PTE. LTD.
✨Know Your Stuff
Familiarise yourself with TCM products and wellness services. Being able to discuss specific items or treatments during the interview shows your genuine interest and knowledge in the field, which is crucial for a Supervisor role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you trained staff or handled difficult situations. This will demonstrate your capability to supervise and motivate a team effectively.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Share experiences where you turned a negative situation into a positive one, as this reflects your ability to handle inquiries and complaints professionally.
✨Demonstrate Organisational Skills
Since the role involves multitasking and managing various operations, prepare to talk about how you stay organised. Mention any tools or methods you use to keep track of schedules, inventory, and staff performance.
