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- Tasks: Manage high-end residential apartments and oversee the full tenancy lifecycle.
- Company: Join a leading West End Property Company known for its prestigious portfolio.
- Benefits: Enjoy 25 days annual leave, hybrid work, shopping discounts, and a great pension scheme.
- Why this job: Be the face of the company, ensuring top-notch service in a customer-focused environment.
- Qualifications: Experience in AST property management and strong communication skills are essential.
- Other info: This role offers a balance between office and remote work, perfect for a collaborative spirit.
The predicted salary is between 36000 - 60000 £ per year.
A lovely customer focussed role with a leading West End Property Company. Our client owns and manages all aspects of the landlord/tenancy lifecycle for their prestigious portfolio of mostly high-end flats that are exclusively in the West End following a tenant offer via one of their approved agents.
Key Responsibilities
- Overseeing the management of residential apartments in and around the West End.
- Manage the full tenancy lifecycle including: approving offers, dealing with tenant requests, ensuring compliance with GSC and Electrical reports, move-ins, renewals, rent reviews and legal notices.
- Handling maintenance and repairs above a certain threshold as minor repairs are dealt with by another team.
- Liaising with contractors and ensuring works meet quality standards.
- Carry out occasional property inspections.
- PR face of the company including visiting tenants regarding more major repairs/maintenance.
- Ensure compliance with lettings legislation (e.g. gas safety, EPCs etc).
- Keep accurate records using property management systems and prepare portfolio reports.
Key Skills & Characteristics
- Strong understanding of AST property management and legislation.
- Smart appearance, professional approach and excellent verbal and written communication skills.
- Strong problem-solving and decision-making skills.
- Experience working with a similar mid/high-end portfolio.
- Looking to work in a service orientated property office rather than a manic fast-paced, deadline-driven agency environment.
- Customer-focused, collaborative, reliable and committed to high service standards.
Experience and Benefits
- Proven experience managing AST residential property portfolios (London experience preferred).
- 25 Days Annual Leave.
- Hybrid role (office based 3 days).
- Excellent company pension scheme.
- Shopping discounts.
- Life Assurance.
- Private Medical Scheme.
- Discretionary bonus.
PROPERTY MANAGER employer: ACME Appointments
Contact Detail:
ACME Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PROPERTY MANAGER
✨Tip Number 1
Familiarise yourself with the specific legislation and compliance requirements related to AST property management. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the property management sector, especially those who have experience in high-end portfolios. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills by thinking of specific examples from your past experiences. Highlight situations where you successfully managed tenant requests or resolved maintenance issues, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Research the company’s portfolio and understand their customer service ethos. Being able to articulate how your values align with theirs during the interview can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace PROPERTY MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly with AST residential portfolios. Emphasise your understanding of lettings legislation and any previous roles that involved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your customer-focused approach. Mention specific examples of how you've successfully managed tenant requests or handled maintenance issues in the past.
Highlight Key Skills: In your application, clearly outline your strong problem-solving and decision-making skills. Provide examples of how you've effectively communicated with tenants and contractors to ensure high service standards.
Showcase Local Knowledge: If you have experience managing properties in London, make sure to mention it. Highlight your familiarity with the West End area and any insights you have into the local rental market, as this will demonstrate your suitability for the role.
How to prepare for a job interview at ACME Appointments
✨Showcase Your Customer Focus
Since this role is heavily customer-oriented, be prepared to discuss your previous experiences where you successfully managed tenant relationships. Highlight specific examples of how you resolved issues or improved tenant satisfaction.
✨Demonstrate Knowledge of Legislation
Make sure you brush up on the relevant lettings legislation, such as gas safety and EPCs. Being able to confidently discuss these regulations will show that you are well-prepared and knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios related to managing tenant requests or handling maintenance issues, and think through how you would approach these situations effectively.
✨Dress Professionally
As the role requires a smart appearance, ensure you dress professionally for the interview. This not only reflects your understanding of the company culture but also demonstrates your commitment to maintaining high service standards.
