At a Glance
- Tasks: Coordinate and schedule maintenance appointments for technicians in a fast-paced environment.
- Company: Join a supportive team dedicated to high-quality service delivery.
- Benefits: Competitive hourly rate, flexible working options, and potential for contract extension.
- Other info: Agile working with a mix of office and home-based tasks.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in repairs planning and strong customer service skills required.
The predicted salary is between 18 - 23 £ per hour.
We are currently seeking an experienced Work Planner to join a busy Planning & Scheduling team on a temporary basis. This is an excellent opportunity for someone with strong repairs and maintenance knowledge, exceptional organisational skills, and a passion for delivering excellent customer service. Working within a fast-paced Direct Maintenance environment, you will support the coordination and scheduling of reactive repairs across a large housing estate portfolio. You will work closely with a team of planners and report directly to the Operations Support Team Leader. The team operates on a shift basis between 7am and 8pm, Monday to Friday.
Key Responsibilities
- Coordinate and schedule reactive maintenance appointments for Direct Maintenance Technicians
- Manage technicians’ diaries to maximise productivity and ensure repairs are completed right first time
- Prioritise emergency and urgent repair works in line with service level agreements
- Arrange follow-on works and maintain accurate records on internal systems
- Monitor emails, scheduling queues and ongoing repairs to ensure smooth service delivery
- Communicate effectively with technicians, supervisors, residents and stakeholders
- Escalate service issues where required and support continuous improvement across operations
About You
We are looking for someone who can thrive in a constantly changing environment and who is confident managing competing priorities. You will also have:
- Previous experience within repairs and maintenance planning/scheduling
- Strong frontline customer service experience
- Excellent administration and organisational skills
- Good IT skills, including experience using scheduling systems (DRS/Opti-time experience desirable)
- Clear written and verbal communication skills
- The ability to work under pressure while maintaining attention to detail
This is a fantastic opportunity to join a supportive and collaborative team committed to delivering high-quality services to residents and customers.
Work Planner - Direct Maintenance employer: Ackerman Pierce
Join a dynamic and supportive team in London as a Work Planner for Direct Maintenance, where your expertise in repairs and maintenance will be valued. Enjoy the benefits of agile working, a collaborative work culture, and opportunities for professional growth while making a meaningful impact on the lives of residents. With a focus on delivering excellent customer service, this role offers a rewarding experience in a fast-paced environment that prioritises teamwork and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner - Direct Maintenance
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and team culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience in repairs and maintenance planning aligns with what they’re looking for.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their approach to customer service or how they handle urgent repairs shows that you’re engaged and thinking critically about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Work Planner - Direct Maintenance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in repairs and maintenance planning. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how your organisational skills will help us in a fast-paced environment.
Show Off Your IT Skills:Since we’re looking for someone with good IT skills, especially with scheduling systems, make sure to mention any relevant software you’ve used. If you have experience with DRS or Opti-time, definitely highlight that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you brush up on your repairs and maintenance knowledge. Familiarise yourself with common issues and solutions, as well as the scheduling systems mentioned in the job description. This will show that you're not just a good planner but also understand the technical side of things.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed competing priorities in the past. Think about specific situations where you coordinated multiple tasks or schedules effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be liaising with technicians, supervisors, and residents, practice clear and concise communication. You might even want to role-play some scenarios with a friend to get comfortable with explaining complex information simply and effectively.
✨Be Ready for the Unexpected
Interviews can sometimes throw curveballs, especially in a dynamic role like this one. Prepare for situational questions that test your problem-solving skills under pressure. Think about how you would handle an emergency repair request while managing other appointments.
