At a Glance
- Tasks: Support families and schools in resolving SEND complaints and improve service outcomes.
- Company: Join a dedicated team within a Southwest England Local Authority.
- Benefits: Competitive daily rate, remote work, and personal consultant support.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in the lives of families and children with SEND.
- Qualifications: Experience in SEND services and strong communication skills required.
The predicted salary is between 50000 - 65000 € per year.
A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service. We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints.
This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders.
Key Responsibilities- Support conversations and resolution meetings with families, schools and education settings
- Draft high-quality SEND complaint responses focused on meaningful resolution
- Manage and support mediation and dispute resolution activity
- Work proactively to reduce repeat complaints and escalation
- Provide clear advice and guidance in relation to EHCP statutory processes
- Build positive and collaborative relationships with parents, carers and professionals
- Identify themes, learning and areas for service improvement
- Support the wider complaints and resolutions team in improving SEND practice and outcomes
- Significant experience within SEND services, particularly relating to EHCP statutory processes
- Strong understanding of SEND complaints, mediation and dispute resolution
- Experience working directly with families and education settings
- Ability to communicate sensitively and effectively in challenging situations
- Excellent written skills with experience drafting formal complaint responses
- A relational, solution-focused and child-centred approach
SEND Complaints and Resolutions Officer employer: Ackerman Pierce
Ackerman Pierce is an exceptional employer, offering a supportive and collaborative work culture that prioritises meaningful engagement with families and education settings. With a focus on professional growth, employees benefit from tailored recruitment experiences and a guaranteed weekly payment process, making it an ideal environment for SEND professionals looking to make a positive impact in Southwest England.
StudySmarter Expert Advice🤫
We think this is how you could land SEND Complaints and Resolutions Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the SEND sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of EHCP processes and think about how you can demonstrate your relational approach. We want to see how you can engage with families and schools effectively.
✨Tip Number 3
Showcase your skills! When you get the chance, share examples of how you've successfully managed complaints or resolved disputes in the past. This will help us see your experience in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that SEND Complaints & Resolutions Officer role.
We think you need these skills to ace SEND Complaints and Resolutions Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with SEND processes and complaint resolutions. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Writing Skills:Since excellent written skills are a must for this role, take the time to draft a clear and concise cover letter. We’re looking for someone who can communicate effectively, so make sure your writing reflects that!
Highlight Your Relational Approach:This role is all about building positive relationships, so be sure to mention any experience you have in working collaboratively with families and education settings. We love seeing candidates who can demonstrate a solution-focused mindset!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ackerman Pierce
✨Know Your SEND Stuff
Make sure you brush up on your knowledge of SEND processes, especially around EHC Plans. Familiarise yourself with common complaints and resolutions in the sector, as this will show your expertise and readiness to tackle the role.
✨Practice Your Communication Skills
Since you'll be dealing with families and education settings, practice how you communicate sensitive information. Role-play potential scenarios with a friend or colleague to ensure you can handle challenging conversations with empathy and clarity.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to complaints and resolutions. Think of examples from your past experience where you've successfully resolved disputes or improved outcomes, and be ready to share these stories.
✨Show Your Relational Approach
Highlight your ability to build positive relationships with parents, carers, and professionals. Be prepared to discuss how you foster collaboration and trust, as this is key to reducing repeat complaints and achieving meaningful resolutions.
