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- Tasks: Resolve customer issues and enhance their experience in a fast-paced environment.
- Company: Join a dynamic team focused on customer satisfaction in London.
- Benefits: Hybrid working, competitive pay, and a chance to make a real impact.
- Other info: 12-week contract with opportunities for growth and development.
- Why this job: Perfect for problem-solvers who thrive on customer interaction and making a difference.
- Qualifications: Experience in complaints handling and strong communication skills are essential.
The predicted salary is between 46000 - 48000 £ per year.
We’re looking for a confident and customer-focused Resolution Officer to join a busy team where you’ll play a key role in resolving issues and improving customer experience.
Why apply?
- Hybrid working (1–2 days in the office)
- 12-week contract
- Fast-paced, impactful role
What you’ll be doing:
- Managing end-to-end complaints and delivering fair, timely resolutions
- Communicating clearly with customers and stakeholders
- Working closely with internal teams to resolve complex issues
- Tracking performance against KPIs and service standards
- Identifying trends and suggesting improvements
- Producing reports and maintaining accurate records
- Making compensation decisions where appropriate
What we’re looking for:
- Experience in complaints handling / customer resolution
- Strong IT skills and confidence using multiple systems
- Excellent written and verbal communication
- Ability to work at pace and manage a busy caseload
- Housing or maintenance experience (a bonus, not essential)
This is a great opportunity for someone who enjoys problem-solving, customer interaction, and making a real difference. Apply now with your CV to be considered.
Resolutions Officer employer: Ackerman Pierce
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolutions Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to complaints handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved customer issues in the past, highlighting your ability to communicate clearly and work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resolutions Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints handling and customer resolution. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving issues and improving customer experience. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. We appreciate clarity and professionalism in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resolutions Officer inside out. Familiarise yourself with common complaints handling processes and think about how you would approach resolving issues. This will help you answer questions confidently and show that you're ready to tackle the challenges of the job.
✨Showcase Your Communication Skills
As a Resolution Officer, clear communication is key. Prepare examples of how you've effectively communicated with customers or stakeholders in the past. Practice articulating your thoughts clearly and concisely, as this will demonstrate your ability to handle customer interactions smoothly.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific instances where you've successfully resolved complaints or improved customer experiences. Highlight your thought process and the steps you took to reach a resolution.
✨Understand KPIs and Performance Tracking
Since tracking performance against KPIs is part of the role, brush up on what KPIs might be relevant for a Resolutions Officer. Be prepared to discuss how you’ve previously met or exceeded targets in your past roles, and how you plan to do the same in this position.