At a Glance
- Tasks: Act as the main link between residents and project teams during major works.
- Company: Join a supportive council focused on improving community living standards.
- Benefits: Enjoy competitive pay and a supportive work environment.
- Other info: The role offers opportunities for personal growth and professional development.
- Why this job: Make a real difference in residents' lives while developing your communication skills.
- Qualifications: Experience in customer care and communication is essential.
The predicted salary is between 36000 - 60000 € per year.
Job Description
Are you an experienced Resident Liaison Officer? Have you previously supported any major works programmes? My client is looking for someone who has excellent customer care and the ability to communicate with residents and a range of property and professional advisers efficiently and effectively.
The council are looking for someone who can connect with residents and handle the situation with care, as it can be a disruptive time for them. Main Duties: • To be the principal co-ordinating link with residents on major work projects. • To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties.
• Ensuring work is undertaken in accordance with agreed briefs, specifications, and quality standards. • Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. • Work with the Project Managers, Tenancy Management Team, and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme.
If you have the desired skills, and this role sounds like something you would enjoy then apply today! The managers understand the stress of the role and are keen to support you to become the best you can be, while offering a strong rate of pay!
Resident Liaison Officer in Romford employer: Ackerman Pierce
As a Resident Liaison Officer with our council, you will be part of a supportive and community-focused environment that prioritises excellent customer care and effective communication. We offer competitive pay, a strong emphasis on employee development, and a culture that values your contributions while ensuring you have the resources to manage the challenges of the role. Join us in making a meaningful impact on residents' lives during significant property improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Romford
✨Tip Number 1
Familiarise yourself with the specific challenges residents face during major works programmes. Understanding their concerns will help you demonstrate empathy and effective communication skills during interviews.
✨Tip Number 2
Network with professionals in the housing and property management sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Resident Liaison Officer role.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed resident communications or resolved conflicts. Being able to share these stories will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Research the council's recent projects and initiatives. Showing that you are informed about their work will demonstrate your genuine interest in the position and your commitment to contributing positively to their team.
We think you need these skills to ace Resident Liaison Officer in Romford
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Resident Liaison Officer position. Tailor your application to highlight your relevant experience in customer care and communication.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles where you have supported major works programmes or liaised with residents. Use specific examples to demonstrate your ability to handle challenging situations with care and professionalism.
Showcase Communication Skills:Since effective communication is crucial for this role, make sure to illustrate your communication skills in your application. Mention any experience working with diverse groups, including residents, technical staff, and contractors.
Express Your Passion:Convey your enthusiasm for the role and the impact it has on residents' lives. A strong motivation letter can set you apart, so explain why you are drawn to this position and how you can contribute to the council's goals.
How to prepare for a job interview at Ackerman Pierce
✨Showcase Your Communication Skills
As a Resident Liaison Officer, effective communication is key. Be prepared to discuss your previous experiences where you successfully communicated with residents and other stakeholders. Use specific examples to demonstrate how you handled challenging situations with care and empathy.
✨Understand the Role's Responsibilities
Familiarise yourself with the main duties outlined in the job description. Be ready to explain how your skills align with these responsibilities, particularly in coordinating with residents and managing relationships with contractors and technical staff.
✨Demonstrate Customer Care Experience
Highlight your experience in customer care, especially in contexts similar to major works programmes. Discuss how you have supported residents during disruptive times and what strategies you employed to ensure their concerns were addressed.
✨Prepare Questions for the Interviewers
Prepare thoughtful questions to ask the interviewers about the council's approach to resident engagement and support during major works. This shows your genuine interest in the role and helps you assess if the position aligns with your values and work style.
