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For Companies At a Glance
- Tasks: Manage properties and deliver top-notch housing services to residents.
- Company: Join a dynamic team focused on creating safe and vibrant communities.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives and enhance community well-being.
- Qualifications: Experience in housing management and strong communication skills required.
- Other info: Work independently while being part of a supportive team.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a proactive and customer-focused Neighbourhood Housing Officer to manage a patch of properties and deliver high-quality housing management services. You will be responsible for tenancy sustainment, estate management, and building strong relationships with residents and partner agencies to create safe, well-maintained neighbourhoods.
Key Responsibilities
- Manage a neighbourhood patch and act as the main point of contact for residents
- Carry out tenancy sign-ups, starter tenancy visits, and ongoing tenancy management
- Respond to and manage anti-social behaviour and neighbour disputes
- Ensure estates and communal areas are safe, clean, and well maintained
- Identify and address tenancy breaches, safeguarding concerns, and risks
- Coordinate repairs and maintenance and work closely with contractors
- Support residents to sustain their tenancies, including referrals to support services
- Manage low-level rent arrears in partnership with income teams
- Promote resident engagement and community involvement
- Ensure compliance with housing, health and safety, and fire safety requirements
- Maintain accurate case records and meet performance targets
About You
- Experience in neighbourhood or housing management
- Knowledge of housing legislation and tenancy management best practice
- Strong communication, conflict resolution, and case management skills
- Ability to work independently, manage a caseload, and prioritise effectively
- Confident working with residents from diverse backgrounds
- IT literate with experience using housing management systems
If you have the relevant skills then please apply today!
Neighbourhood Housing Officer employer: Ackerman Pierce
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Neighbourhood Housing Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and tenancy management best practices. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Showcase your communication and conflict resolution skills during interviews. Share specific examples from your past experiences where you successfully managed disputes or built strong relationships with residents.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Neighbourhood Housing Officer role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents and partner agencies, it's crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you've successfully resolved conflicts or built relationships.
Highlight Your Problem-Solving Abilities: As a Neighbourhood Housing Officer, you'll face various challenges. Share specific instances where you've effectively managed tenancy issues or improved estate conditions. We love seeing how you tackle problems head-on!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy management best practices. Familiarise yourself with the key responsibilities of a Neighbourhood Housing Officer, so you can confidently discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
Since this role involves building relationships with residents and partner agencies, be ready to demonstrate your strong communication and conflict resolution skills. Think of examples from your past where you've successfully managed disputes or engaged with diverse communities.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or managing tenancy breaches. Prepare specific examples that highlight your problem-solving abilities and how you prioritise tasks effectively.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to community involvement and resident engagement. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
