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- Tasks: Conduct estate inspections and support the Housing Management team for resident satisfaction.
- Company: Join a dedicated team focused on enhancing community living across Southeast and Kent.
- Benefits: Enjoy flexible working, a supportive environment, and opportunities for personal growth.
- Why this job: Make a real impact in residents' lives while developing your skills in a dynamic role.
- Qualifications: Strong communication skills, problem-solving abilities, and previous relevant experience required.
- Other info: Must have a driving licence and access to a car for work purposes.
The predicted salary is between 28800 - 43200 £ per year.
The Neighbourhood Housing Lead will primarily focus on conducting estate inspections across our Southeast and Kent Schemes, covering areas such as Lewisham, Bexley, Dartford, Folkestone and Hythe, Gravesham, Greenwich, Maidstone, Medway, Sevenoaks, Swale, and Tonbridge and Malling.
In this role, you will:
- Support the Housing Management team in delivering a reliable, consistent service for residents.
- Play a key role in enhancing resident satisfaction, building trust, and ensuring residents are happy in their homes.
- Serve as the main point of contact for residents in your designated area, managing approximately 500-600 homes, with patches aligned to local authority regions.
The ideal candidate should:
- Be skilled at building strong relationships and have excellent communication skills with both colleagues and residents.
- Have a proactive approach to problem-solving, demonstrating resilience, determination, and a strong commitment to delivering on promises made to residents.
- Be willing to challenge the business when necessary to secure the best outcomes for residents.
- Possess great time management abilities and the capability to handle a varied workload while meeting deadlines.
- Be adept at stakeholder management and able to engage with a wide range of customers.
- Have previous relevant experience.
- Be able to drive and have access to a car for work purposes.
We're looking for candidates who have an excellent business ethic, able to work on your own initiative, comfortable in a fast paced environment and exceptional communication and customer service skills. Flexible and adaptable in a changing environment is also key.
If you're ready to make an impact with the opportunity we have on a permanent basis, apply now to join our team.
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Lead
✨Tip Number 1
Familiarise yourself with the specific areas mentioned in the job description, such as Lewisham and Bexley. Understanding the local community dynamics will help you engage effectively with residents and demonstrate your commitment to their needs during interviews.
✨Tip Number 2
Highlight any previous experience you have in housing management or community engagement. Be prepared to share specific examples of how you've built relationships with residents or resolved issues, as this will showcase your suitability for the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of scenarios where you've had to overcome challenges in a housing context, and be ready to explain your thought process and the outcomes achieved.
✨Tip Number 4
Demonstrate your adaptability by being ready to discuss how you've successfully managed changing priorities in past roles. This will show that you can thrive in a fast-paced environment, which is crucial for the Neighbourhood Housing Lead position.
We think you need these skills to ace Neighbourhood Housing Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Emphasise your skills in building relationships and problem-solving, as these are key for the Neighbourhood Housing Lead role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing resident satisfaction and your commitment to delivering excellent service. Use specific examples from your past experiences that demonstrate your proactive approach and resilience.
Highlight Relevant Skills: Clearly outline your communication skills, time management abilities, and stakeholder management experience. Mention any previous roles where you successfully managed a varied workload or engaged with diverse customers.
Showcase Your Initiative: Demonstrate your ability to work independently and adapt to fast-paced environments. Include examples of how you've taken the initiative in previous roles to improve processes or outcomes for residents.
How to prepare for a job interview at Ackerman Pierce
✨Know Your Areas
Familiarise yourself with the specific areas you'll be covering, such as Lewisham and Bexley. Being able to discuss local issues or community initiatives during your interview will show your commitment and understanding of the role.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight your communication skills and how they have helped you connect with residents or colleagues, as this is crucial for the Neighbourhood Housing Lead position.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in past roles and how you overcame them. This will demonstrate your proactive approach and resilience, which are key traits for managing resident concerns effectively.
✨Highlight Time Management Skills
Prepare to talk about how you manage your time and prioritise tasks, especially when handling a varied workload. Providing examples of how you've met deadlines in the past will reassure the interviewers of your organisational abilities.
