At a Glance
- Tasks: Lead a dynamic team to manage housing income and reduce arrears effectively.
- Company: Forward-thinking housing organisation undergoing exciting transformation.
- Benefits: Competitive salary, supportive environment, and opportunity for genuine influence.
- Other info: Join a collaborative team during a pivotal period of change.
- Why this job: Make a real impact on residents and shape the future of housing services.
- Qualifications: Experience in housing income management and strong leadership skills.
The predicted salary is between 45000 - 47000 £ per year.
Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.
We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.
As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.
Key Responsibilities- Lead, motivate and develop a high-performing income recovery team
- Manage tenancy arrears from prevention and early intervention through to legal enforcement
- Oversee high-value and complex arrears cases, ensuring timely resolutions
- Use data and performance insights to improve outcomes and drive service delivery
- Build strong relationships with internal teams and external partners
- Contribute to service transformation, continuous improvement and new ways of working
- Proven experience managing housing income and arrears recovery services
- Strong leadership skills with experience developing and motivating teams
- Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder management skills
- The confidence to lead through challenges and deliver results in a fast-paced environment
- Opportunity to join during an exciting period of transformation
- A highly visible leadership role with genuine influence
- The chance to shape future income services and improve resident outcomes
- Collaborative and supportive working environment
- Competitive salary and benefits package
If you're passionate about delivering excellent income services and driving performance, apply today.
Income Manager in Manchester employer: Ackerman Pierce
Join a forward-thinking housing organisation in Manchester that prioritises employee growth and development, offering a collaborative and supportive work culture. As an Income Manager, you'll have the opportunity to lead a dedicated team during a transformative period, driving performance and making a meaningful impact on residents and communities. With a competitive salary and benefits package, this role provides a unique chance to shape the future of housing income services while enjoying a fulfilling career.
