At a Glance
- Tasks: Coordinate and schedule maintenance appointments for technicians in a fast-paced environment.
- Company: Join a supportive team focused on delivering high-quality services.
- Benefits: Competitive hourly rate, flexible working, and potential for contract extension.
- Other info: Agile working with opportunities for professional growth in a dynamic setting.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in repairs planning and strong customer service skills required.
The predicted salary is between 18 - 23 £ per hour.
We are currently seeking an experienced Work Planner to join a busy Planning & Scheduling team on a temporary basis. This is an excellent opportunity for someone with strong repairs and maintenance knowledge, exceptional organisational skills, and a passion for delivering excellent customer service.
Working within a fast-paced Direct Maintenance environment, you will support the coordination and scheduling of reactive repairs across a large housing estate portfolio. You will work closely with a team of planners and report directly to the Operations Support Team Leader. The team operates on a shift basis between 7am and 8pm, Monday to Friday.
Key Responsibilities- Coordinate and schedule reactive maintenance appointments for Direct Maintenance Technicians
- Manage technicians’ diaries to maximise productivity and ensure repairs are completed right first time
- Prioritise emergency and urgent repair works in line with service level agreements
- Arrange follow-on works and maintain accurate records on internal systems
- Monitor emails, scheduling queues and ongoing repairs to ensure smooth service delivery
- Communicate effectively with technicians, supervisors, residents and stakeholders
- Escalate service issues where required and support continuous improvement across operations
We are looking for someone who can thrive in a constantly changing environment and who is confident managing competing priorities. You will also have:
- Previous experience within repairs and maintenance planning/scheduling
- Strong frontline customer service experience
- Excellent administration and organisational skills
- Good IT skills, including experience using scheduling systems (DRS/Opti-time experience desirable)
- Clear written and verbal communication skills
- The ability to work under pressure while maintaining attention to detail
This is a fantastic opportunity to join a supportive and collaborative team committed to delivering high-quality services to residents and customers.
Work Planner - Direct Maintenance in London employer: Ackerman Pierce
Join a dynamic and supportive team in London as a Work Planner for Direct Maintenance, where your expertise in repairs and maintenance will be valued. Enjoy the benefits of agile working, a collaborative work culture, and opportunities for professional growth while making a meaningful impact on the lives of residents. With a focus on delivering high-quality services, this role offers a rewarding environment for those passionate about customer service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner - Direct Maintenance in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and work environment. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to get comfortable talking about your experience and skills. Focus on how your background in repairs and maintenance planning can benefit their team.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, be prepared to discuss specific examples of how you've successfully managed competing priorities in a fast-paced environment. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Work Planner - Direct Maintenance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in repairs and maintenance planning. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how you can thrive in a fast-paced environment like ours. Keep it concise but impactful!
Show Off Your IT Skills:Since we’re looking for someone with good IT skills, especially with scheduling systems, make sure to mention any relevant software experience you have. If you’ve used DRS or Opti-time, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you brush up on your repairs and maintenance knowledge. Familiarise yourself with common issues and solutions, as well as the scheduling systems mentioned in the job description. This will show that you're not just a planner, but someone who understands the field.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed competing priorities in the past. Think about specific situations where you coordinated multiple tasks or schedules effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be liaising with technicians, supervisors, and residents, practice clear and concise communication. You might even want to prepare a few scenarios where you had to resolve issues through effective communication. This will highlight your customer service skills.
✨Be Ready for the Tech Talk
Brush up on your IT skills, especially if you have experience with DRS or Opti-time. Be prepared to discuss how you've used technology to improve scheduling or service delivery in previous roles. This will show that you're tech-savvy and ready to hit the ground running.
