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- Tasks: Maximise recovery of service charge income and support leaseholders with financial advice.
- Company: Dynamic housing organisation focused on customer service and community support.
- Benefits: Competitive hourly rate, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in income recovery and strong communication skills are essential.
- Other info: Opportunity for personal growth and to work in a challenging yet fulfilling environment.
The predicted salary is between 22 - 28 £ per hour.
We are seeking an enthusiastic, motivated and innovative professional to join our team, specialising in the recovery of service charge income. This is a key role in ensuring leaseholders receive the right support while maximising income recovery.
What we’re looking for:
- Proven experience in recovering service charge income, including direct dealings with leaseholders
- A basic understanding of Leasehold Law
- Direct experience delivering a frontline service in a challenging housing environment
- Strong IT skills with excellent written and verbal communication
- Ability to advise on financial assistance, provide basic benefit advice, and make referrals to debt advice agencies
- A team player who can also work independently, stay organised, and meet tight deadlines
- A passion for delivering first class customer service
Key responsibilities include:
- Maximising recovery of service charge income, debts and arrears in line with procedures
- Submitting cases to HMCS for online judgment, monitoring progress, and escalating to enforcement where required
- Liaising with legal representatives and attending court as necessary
- Providing advice on financial assistance for major works debt and signposting to support services
- Handling leaseholder enquiries and resolving disputes end to end
- Administering suspense accounts, reallocating payments, reconciling accounts, and processing refunds where necessary
This is an exciting opportunity to take ownership of a challenging but rewarding role, supporting leaseholders while ensuring effective income recovery.
Income Collection Officer in London employer: Ackerman Pierce
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with leaseholders. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Leasehold Law and income recovery processes. We want you to feel confident discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your customer service skills! Be ready to share examples of how you've handled challenging situations with leaseholders. This will demonstrate your ability to provide first-class support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Collection Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in recovering service charge income and your understanding of Leasehold Law. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering first-class customer service and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Show Off Your IT Skills: Since strong IT skills are a must for this role, make sure to mention any relevant software or tools you’re familiar with. If you’ve got experience with case management systems or financial software, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you brush up on your knowledge of Leasehold Law and the specifics of service charge income recovery. Being able to discuss relevant laws and procedures confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully recovered service charge income or handled leaseholder disputes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of direct interaction with leaseholders, be ready to talk about how you’ve provided excellent customer service in challenging situations. Highlight your ability to stay calm under pressure and resolve conflicts effectively.
✨Get Tech-Savvy
With strong IT skills being a requirement, be prepared to discuss the software and tools you’ve used in previous roles. If you have experience with case management systems or financial software, make sure to mention it!
