At a Glance
- Tasks: Join a dynamic team to assess and process housing benefits and council tax claims.
- Company: Be part of a London Borough dedicated to delivering high-quality housing services.
- Benefits: Enjoy weekly payments, a personal account manager, and a welcome pack.
- Other info: Mentorship opportunities available for career development.
- Why this job: Make a real impact by supporting vulnerable residents and improving community services.
- Qualifications: Previous experience in housing benefits or council tax is essential.
The predicted salary is between 28800 - 43200 £ per year.
Salary: £27/ Hour
Job type: Day to Day Cover
Location: London
Council Tax Officer
Are you an experienced Council Tax Officer looking for your next challenge in local government? We are working with a local authority seeking a skilled professional to join their Revenues team on a contract basis.
In this role, you will manage council tax and business rates accounts, identify liable parties, apply reliefs, and ensure accurate billing. You will also handle complex cases, take enforcement action when required, and support colleagues in maintaining high service standards.
Key Responsibilities
- Manage and maintain council tax and business rates accounts
- Identify liable parties, calculate charges, and issue accurate bills
- Take enforcement action to recover outstanding debts
- Advise on complex cases and legislation
- Support and train colleagues to ensure consistent, high-quality service
- Contribute to process and system improvements
Requirements
- Proven experience in council tax and business rates administration within a local authority
- Strong knowledge of revenues legislation and recovery processes
- Excellent attention to detail and communication skills
- Ability to manage complex cases effectively
If you are an experienced Revenues professional ready to make an impact, we want to hear from you.
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Council Tax Officer in London employer: Ackerman Pierce
Ackerman Pierce is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the vulnerable adults they serve. With a focus on professional growth, employees benefit from tailored development opportunities and the guidance of a personal consultant, ensuring a rewarding career in the heart of Brentford's vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Officer in London
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in your local area. Understanding the nuances of Council Tax and Housing Benefit will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved complex issues in previous roles. This will help you stand out as someone who can handle the challenges of supporting vulnerable residents effectively.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the team dynamics and expectations. This insider knowledge can give you an edge in interviews and help you tailor your approach to fit the team's culture.
✨Tip Number 4
Prepare to discuss your experience with performance tracking and service improvement initiatives. Highlighting your ability to contribute to these areas will show that you're not just focused on individual tasks, but also on the overall success of the team.
We think you need these skills to ace Council Tax Officer in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in assessing and processing Housing Benefit and Council Tax Reduction claims.
Highlight Customer Service Skills:Since delivering high-quality customer service is crucial for this role, make sure to provide specific examples of how you've successfully supported customers in previous positions. This could include handling complex problems or mentoring colleagues.
Show Enthusiasm:Express your enthusiasm for the role and the opportunity to work within a dynamic team. Use positive language to convey your eagerness to contribute to service improvement and support vulnerable residents.
Proofread Your Application:Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ackerman Pierce
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the organisation. Highlight your passion for delivering high-quality housing services and how it aligns with the team's goals.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully solved complex problems in previous roles. This will showcase your ability to handle the challenges that may arise in the position.
✨Highlight Customer Service Experience
Since the role involves delivering high-quality customer service, be ready to discuss your experience in this area. Share specific instances where you went above and beyond to assist customers.
✨Prepare for Team Dynamics
Understand the importance of teamwork in this role. Be prepared to discuss how you can contribute to mentoring new staff and supporting less experienced colleagues, as well as how you work within a dynamic team.
