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- Tasks: Assist in delivering top-notch Lettings and Rehousing services with a focus on customer satisfaction.
- Company: Join Ackerman Pierce, a company dedicated to providing quality housing solutions.
- Benefits: Enjoy weekly payments, a personal account manager, and a welcome pack.
- Why this job: Gain valuable experience in customer service while making a positive impact in the community.
- Qualifications: Excellent communication skills and a proactive attitude are essential; previous experience is a plus.
- Other info: Flexible support role with opportunities for learning and growth.
The predicted salary is between 28800 - 43200 £ per year.
As a Lettings & Rehousing Assistant, your role will involve assisting in the delivery of a responsive, efficient, and high-quality Lettings and Rehousing service that focuses on customer satisfaction. You will help ensure that performance meets all Key Performance Indicators (KPIs) and targets, offering strong administrative support and addressing inquiries from residents at the first point of contact.
To succeed in this position, you will need excellent customer service skills and the ability to communicate effectively with people at all levels. You should be resourceful, proactive in handling resident requests, committed to doing the right thing, and eager to work hard, complete tasks efficiently, and learn quickly.
Key responsibilities include:
- Providing flexible support to Lettings and Rehousing Officers
- Managing transactional tasks quickly and efficiently, such as setting up accounts, processing medical information, verifying documents, raising purchase orders, and advertising properties
- Responding to inquiries from residents in person, over the phone, digitally, or by letter, always maintaining excellent customer service
- Carrying out administrative tasks such as minute-taking, mail merges, updating customer data, and processing surveys and questionnaires.
Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency, including an Ackerman Pierce welcome pack.
If you are interested in this position and do have the experience listed, I would be very interested in talking to you in further detail.
Lettings and Rehousing Assistant employer: Ackerman Pierce
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings and Rehousing Assistant
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to the Lettings and Rehousing sector. Understanding these metrics will help you demonstrate your commitment to achieving targets during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Being able to showcase your problem-solving abilities and effective communication will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the lettings and rehousing field. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 4
Prepare to discuss your administrative skills in detail, as this role involves various tasks like minute-taking and data management. Think of examples from your past experiences that highlight your efficiency and attention to detail.
We think you need these skills to ace Lettings and Rehousing Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Lettings and Rehousing Assistant.
Highlight Customer Service Skills: Since excellent customer service is crucial for this position, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to communicate effectively and handle inquiries from residents.
Showcase Administrative Abilities: Detail your administrative skills in your application. Mention any relevant experience with tasks such as minute-taking, data management, or processing documents, as these are essential for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the position but also outlines your proactive approach and commitment to delivering high-quality service. Make it personal and engaging to stand out.
How to prepare for a job interview at Ackerman Pierce
✨Showcase Your Customer Service Skills
As a Lettings and Rehousing Assistant, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled resident inquiries or resolved issues in the past. This will demonstrate your ability to communicate effectively and maintain high standards of service.
✨Demonstrate Proactivity
Highlight instances where you've taken initiative in previous roles. Discuss how you proactively addressed challenges or improved processes. This will show that you're resourceful and committed to doing the right thing, which is crucial for this position.
✨Familiarise Yourself with Key Performance Indicators (KPIs)
Understand the KPIs relevant to the role and be ready to discuss how you can contribute to meeting them. Showing that you are results-oriented and aware of performance metrics will impress the interviewers.
✨Prepare for Administrative Tasks
Since the role involves various administrative duties, be ready to talk about your experience with tasks like minute-taking, data management, and processing information. Mention any tools or software you are familiar with that could help streamline these processes.
