At a Glance
- Tasks: Lead a team to provide top-notch housing support and tenancy services.
- Company: Join a forward-thinking organisation dedicated to improving resident outcomes.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Be a key player in creating sustainable communities and supporting vulnerable residents.
- Qualifications: Experience in housing support and strong leadership skills required.
The predicted salary is between 32000 - 38000 £ per year.
Are you an experienced housing support manager with a passion for delivering high-quality resident support services? We are looking for a proactive and people-focused Housing Support Manager to lead a frontline team delivering tenancy sustainment, resident support, and community-focused housing services across North London. This is a fantastic opportunity to join a forward-thinking organisation committed to improving resident outcomes and creating sustainable communities. You will play a key role in leading service delivery, supporting vulnerable residents, and driving performance across a busy housing management environment.
Key Duties & Responsibilities
- Lead and motivate a team delivering housing support and tenancy sustainment services.
- Oversee complex resident cases including safeguarding, vulnerability, and ASB.
- Support residents to maintain successful and sustainable tenancies.
- Work collaboratively with statutory and partner agencies to deliver effective interventions.
- Monitor service performance, KPIs, and compliance standards.
- Manage escalated complaints and tenancy-related issues.
- Ensure excellent customer service and resident engagement across the service.
- Drive continuous service improvement and promote best practice within the team.
Housing Support Manager employer: Ackerman Pierce
Join a dynamic and supportive organisation in North London that prioritises the well-being of its residents and fosters a collaborative work environment. As a Housing Support Manager, you will benefit from ongoing professional development opportunities, a commitment to service excellence, and the chance to make a meaningful impact in the community. With a focus on teamwork and innovation, this role offers a rewarding career path for those passionate about housing support and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Support Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the organisation thoroughly. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making a difference in resident support services.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common questions related to tenancy sustainment and community-focused services. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, applying directly can sometimes give you a leg up in the hiring process. Let’s get you that dream job!
We think you need these skills to ace Housing Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing support and team leadership. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for resident support services and how you can contribute to our mission. Keep it engaging and personal – we love a good story!
Showcase Your Skills:Be sure to mention any specific skills that relate to the job, like managing complex cases or working with vulnerable residents. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you’re well-versed in the key duties and responsibilities of a Housing Support Manager. Brush up on tenancy sustainment, safeguarding, and how to handle complex resident cases. This will show that you’re not just interested in the role but also understand what it entails.
✨Showcase Your People Skills
As a Housing Support Manager, you’ll be leading a team and working closely with residents. Prepare examples of how you’ve motivated teams or supported vulnerable individuals in the past. Highlighting your people-focused approach will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions about handling escalated complaints or managing tenancy-related issues. Think of specific situations you’ve faced and how you resolved them. This will demonstrate your problem-solving skills and ability to maintain excellent customer service.
✨Research the Organisation
Familiarise yourself with the organisation’s mission and values, especially their commitment to improving resident outcomes. Being able to discuss how your personal values align with theirs will make a strong impression and show that you’re genuinely interested in the role.
