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- Tasks: Support individuals at risk of homelessness with advice and assessments.
- Company: Join a dedicated team focused on housing solutions in Slough.
- Benefits: Competitive pay at £23/hour with opportunities for impactful work.
- Other info: Dynamic role with a focus on collaboration and community support.
- Why this job: Make a real difference in people's lives by preventing homelessness.
- Qualifications: Experience in housing or advisory roles, strong communication skills.
The predicted salary is between 46000 - 48000 £ per year.
We are seeking a proactive and empathetic Homeless Triage Officer to join our Housing Options team. You will act as the first point of contact for individuals and families at risk of homelessness, delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017, you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity.
Key Responsibilities
- Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels
- Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness
- Provide high-quality housing advice, including prevention options and available support services
- Identify safeguarding concerns and elevate cases appropriately
- Refer and signpost customers to relevant internal teams and external agencies
- Support early prevention work, including landlord negotiation and tenancy sustainment advice
- Maintain accurate case records and ensure compliance with statutory duties and internal procedures
- Work collaboratively with housing officers, support services, and partner agencies
About You
- Experience working in housing, homelessness, or a related frontline advisory role
- Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017
- Strong communication and interpersonal skills, with the ability to engage sensitively with vulnerable individuals
- Ability to assess risk, prioritize cases, and make sound decisions under pressure
- Experience of safeguarding and working with vulnerable households
- Good IT skills and ability to maintain accurate records
- A proactive, solution-focused approach with strong organisational skills
If you have the relevant skills then please apply today!
Homeless Triage Officer employer: Ackerman Pierce
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Triage Officer
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially around homelessness. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Homeless Triage Officer, you'll need to engage with vulnerable individuals. Role-play scenarios with friends or family to build your confidence in handling sensitive conversations.
✨Tip Number 3
Network like a pro! Connect with professionals in the housing and homelessness sector on LinkedIn. Attend local events or workshops to meet people who can provide insights or even refer you to job openings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Homeless Triage Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homeless Triage Officer role. Highlight your experience in housing or frontline advisory roles, and show us how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Empathy: As a Homeless Triage Officer, empathy is key! Use your application to demonstrate your understanding of the challenges faced by vulnerable individuals. Share any relevant experiences that showcase your ability to engage sensitively and provide support.
Know Your Legislation: Familiarise yourself with the Housing Act 1996 and the Homelessness Reduction Act 2017. Mention your knowledge of these laws in your application to show us you’re ready to hit the ground running and make a real impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework you'll be working within and can apply it in real situations.
✨Show Empathy and Communication Skills
Prepare examples of how you've effectively communicated with vulnerable individuals in the past. Highlight your ability to listen actively and respond sensitively, as this role requires a strong interpersonal approach.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or provided solutions in a high-pressure environment. This will illustrate your proactive, solution-focused mindset, which is crucial for a Homeless Triage Officer.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle various homelessness scenarios. Practising your responses will help you articulate your thought process and decision-making skills during the interview.