At a Glance
- Tasks: Lead a responsive housing repairs service and improve customer experience.
- Company: Dynamic organisation focused on delivering high-quality housing solutions.
- Benefits: Competitive day rate, flexible working options, and leadership opportunities.
- Other info: Join a diverse team and drive innovation in a complex environment.
- Why this job: Make a real impact in housing services while leading a passionate team.
- Qualifications: Proven leadership experience in service delivery and project management.
This is a 6-month ongoing contract with a day rate up to £850 per day, with working from home offered at a later stage. This is a visible leadership role with real responsibility. The successful candidate will own day‑to‑day repairs performance, contractor delivery, customer experience and standards for re‑lets while shaping longer‑term service improvement.
Responsibilities:
- Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. Includes surveying, works diagnostics, scheduling, contractor management and customer care.
- Lead service area and work as part of Housing Service Management team.
- Provide confident leadership and clear management across wide-ranging services to ensure the effective strategic development and operational delivery of those services.
- Ensure the provision of warm, safe and secure homes that meet defined standards.
- Deliver a high-quality housing repair service to citizens and customers.
- Deliver homes for re-letting to defined standards and timescales.
Requirements:
- Significant knowledge and experience of developing strategy, service delivery, leadership and management of multi-disciplinary teams and projects, multi-budget management, change management and performance improvement.
- Thorough knowledge and understanding of procurement and contract negotiation in designing services and developing strategies.
- Ability to drive value for money and quality services from contracts.
- Experience of managing and developing services to improve outcomes for citizens and customers.
- Ability to lead and manage, inspiring and motivating people across a whole service.
- Ability to manage performance effectively and to hold all team members to account.
- Ability to plan and manage all finance and budgets to meet performance targets.
- Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems.
- Experience of using digital technology to deliver and improve services.
- Experience of working in complex and diverse organisations.
- Ability to cope well with and overcome ambiguity through use of effective change management approaches.
- Ability to work effectively and credibly with diverse and complex stakeholders.
Head Of Service Responsive Repairs employer: Ackerman Pierce
As a leading employer in the housing sector, we offer an exceptional work environment that prioritises employee growth and development. Our London-based team enjoys a collaborative culture, competitive day rates, and the flexibility of remote working options, all while making a meaningful impact on the community by ensuring warm, safe, and secure homes for our citizens. Join us to lead innovative service improvements and be part of a dynamic management team dedicated to excellence in housing repairs.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Service Responsive Repairs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals, especially in delivering high-quality housing repair services.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully managed teams and improved service delivery in past roles. This is key for a position like Head Of Service Responsive Repairs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head Of Service Responsive Repairs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head Of Service Responsive Repairs role. Highlight your experience in managing repairs services, contractor delivery, and customer care. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've improved service delivery and led teams in the past. We love a good story!
Showcase Your Leadership Skills:In your application, emphasise your leadership experience. Talk about how you've inspired and motivated teams, managed performance, and driven change. We’re looking for someone who can confidently lead and make a real impact!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive housing repairs and service delivery. Understand the key responsibilities of the role, like contractor management and customer care, so you can speak confidently about how your experience aligns with these.
✨Showcase Leadership Skills
This role is all about leadership, so be ready to share examples of how you've inspired and motivated teams in the past. Think about specific situations where you’ve driven performance improvement or managed change effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like managing a complex project or improving service delivery. Prepare some STAR (Situation, Task, Action, Result) responses that highlight your problem-solving skills and ability to deliver results.
✨Engage with Stakeholders
Since this role involves working with diverse stakeholders, be prepared to discuss how you’ve successfully collaborated with different groups in previous roles. Highlight your communication skills and any experience you have with procurement and contract negotiation.
