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- Tasks: Lead resident engagement and coordinate communications for housing projects.
- Company: Dynamic organisation focused on improving homes and community welfare.
- Benefits: Competitive hourly rate, flexible working hours, and a chance to make a difference.
- Why this job: Be the voice of residents and help create safer, warmer homes.
- Qualifications: Strong communication skills and experience in customer-focused roles.
- Other info: Opportunity to support vulnerable residents and enhance community living.
The predicted salary is between 20 - 25 £ per hour.
Are you passionate about improving homes and putting residents at the heart of change? We’re looking for a confident, people-focused professional to lead resident engagement across retrofit and major works programmes, helping deliver safer, warmer and more sustainable homes.
You’ll be the key link between residents, contractors and internal teams—co-ordinating consultation, access and communications to ensure works are delivered smoothly and residents feel informed, supported and listened to. A key part of the role is supporting tenants with vulnerabilities or additional needs to help facilitate access and minimise disruption.
Key responsibilities- Act as the main point of contact for residents on retrofit and major works projects
- Coordinate resident consultation, access arrangements and communications
- Liaise with contractors, technical teams and internal services to ensure quality standards and customer care commitments are met
- Support vulnerable residents and work with partner teams to resolve access issues
- Produce clear resident communications, including newsletters and digital updates
- Strong customer service and communication skills (spoken and written English)
- Experience in a customer-focused role
- Experience in a property or housing-related environment
- Proven ability to deliver service improvements
- Experience producing resident communications and using social media
- Experience of retrofit or energy efficiency projects
- Experience in social housing, local authority or contractor environments
- Experience working with councillors or elected members
Resident Liaison Officer in Enfield employer: Ackerman Pierce
Contact Detail:
Ackerman Pierce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Enfield
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property sectors, especially those who work with resident engagement. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your communication skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in producing clear communications. Share examples of how you've kept residents informed and engaged in past roles.
✨Tip Number 3
Be proactive! If you see a company that aligns with your values, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might be available!
✨Tip Number 4
Tailor your approach! Research the specific challenges faced by residents in the area you're applying to. Use this knowledge to demonstrate how you can make a difference in their lives, especially for those with vulnerabilities or additional needs.
We think you need these skills to ace Resident Liaison Officer in Enfield
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for improving homes and engaging with residents. Share any relevant experiences that highlight your commitment to making a difference in people's lives.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. We want to see how your skills align with our needs, so don’t hold back!
Highlight Communication Skills: Since communication is key in this role, emphasise your customer service experience and any examples of effective resident communications you've produced. Show us you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ackerman Pierce
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with retrofit and major works programmes, as well as the challenges residents face. This knowledge will help you answer questions confidently and show your passion for improving homes.
✨Showcase Your Communication Skills
Since this role is all about liaising with residents and contractors, be prepared to demonstrate your communication skills. Bring examples of how you've effectively communicated in previous roles, whether through newsletters, social media, or direct interactions. Practice articulating your thoughts clearly and concisely.
✨Empathy is Key
Highlight your experience working with vulnerable residents or those with additional needs. Share specific examples of how you've supported individuals in similar situations. This will show that you understand the importance of empathy and can handle sensitive situations with care.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company’s approach to resident engagement and their current projects. This not only shows your interest but also helps you gauge if the role aligns with your values and career goals.
