At a Glance
- Tasks: Lead a responsive housing repairs service and improve customer experience.
- Company: Join a dynamic organisation focused on delivering quality housing solutions.
- Benefits: Competitive day rate, flexible working options, and leadership opportunities.
- Other info: Exciting role with potential for career advancement and innovation.
- Why this job: Make a real impact in housing services while shaping future improvements.
- Qualifications: Proven leadership experience in service delivery and project management.
The predicted salary is between 68000 - 85000 € per year.
This is a 6-month ongoing contract with a day rate up to £850pd with working from home offered at a later stage. This is a visible leadership role with real responsibility. The successful candidate will own day‑to‑day repairs performance, contractor delivery, customer experience and standards for re‑lets while shaping longer‑term service improvement.
Responsibilities:
- Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. Includes surveying, works diagnostics, scheduling, contractor management and customer care.
- Lead service area and work as part of Housing Service Management team.
- Provide confident leadership and clear management across wide-ranging services to ensure the effective strategic development and operational delivery of those services.
- Ensure the provision of warm, safe and secure homes that meet defined standards.
- Deliver a high-quality housing repair service to citizens and customers.
- Deliver homes for re‑letting to defined standards and timescales.
Requirements:
- Significant knowledge and experience of developing strategy, service delivery, leadership and management of multi-disciplinary teams and projects, multi-budget management, change management and performance improvement.
- Thorough knowledge and understanding of procurement and contract negotiation in designing services and developing strategies.
- Ability to drive value for money and quality services from contracts.
- Experience of managing and developing services to improve outcomes for citizens and customers.
- Ability to lead and manage, inspiring and motivating people across a whole service.
- Ability to manage performance effectively and to hold all team members to account.
- Ability to plan and manage all finance and budgets to meet performance targets.
- Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems.
- Experience of using digital technology to deliver and improve services.
- Experience of working in complex and diverse organisations.
- Ability to cope well with and overcome ambiguity through use of effective change management approaches.
- Ability to work effectively and credibly with diverse and complex stakeholders.
Head Of Service Responsive Repairs in Wall employer: Ackerman Pierce Ltd
As a leading employer in the housing sector, we offer a dynamic work environment that prioritises employee growth and development. Our commitment to delivering high-quality services is matched by our supportive culture, where innovative ideas are encouraged and leadership is nurtured. With flexible working arrangements and a focus on creating warm, safe homes for our communities, this role provides an opportunity to make a meaningful impact while enjoying a competitive day rate.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Service Responsive Repairs in Wall
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their goals, especially around service delivery and customer care. Confidence is key!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've successfully managed teams and improved service outcomes. We want to see that you can inspire and motivate others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head Of Service Responsive Repairs in Wall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in service delivery, leadership, and managing multi-disciplinary teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Service Responsive Repairs role. Share specific examples of how you've improved services or led teams in the past.
Showcase Your Achievements:Don't just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven performance improvement and delivered high-quality services in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive housing repairs and service delivery. Understand the key responsibilities of the role, like contractor management and customer care, so you can speak confidently about how your experience aligns with these.
✨Showcase Leadership Skills
This role is all about leadership, so be ready to share examples of how you've inspired and motivated teams in the past. Think of specific situations where you’ve driven performance improvement or managed multi-disciplinary teams effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle complex problems or manage change. Prepare some scenarios from your previous roles where you successfully navigated challenges, particularly in service delivery or contract negotiation.
✨Demonstrate Your Digital Savvy
Since the job involves using digital technology to improve services, be prepared to discuss any relevant tools or systems you've used. Highlight how you've leveraged technology to enhance customer experience or streamline operations.
