At a Glance
- Tasks: Manage SEND complaints and tribunal cases, ensuring positive outcomes for children and families.
- Company: Liverpool City Council, dedicated to supporting children with Special Educational Needs and Disabilities.
- Benefits: Hybrid working model, competitive pay, and the chance to make a real difference.
- Other info: Opportunity to work in a supportive environment with career development potential.
- Why this job: Join a passionate team and help shape the future for children with SEND.
- Qualifications: Experience in SEND complaints and tribunal processes is essential.
The predicted salary is between 30000 - 40000 £ per year.
Liverpool City Council is seeking an experienced Tribunal and Complaints Officer to join its SEND Service on an interim basis. This role has been created to provide additional capacity and support the council's priority of reducing the number of SEND complaints and tribunal cases, while assisting with the clearance of an existing backlog. The successful candidate will be a specialist in SEND complaints and tribunal processes, working closely with families, schools, legal representatives, and partner agencies to ensure complaints and appeals are managed effectively, statutory responsibilities are met, and positive outcomes are achieved for children and young people with Special Educational Needs and Disabilities (SEND).
Main Duties:
- Manage a caseload of SEND complaints, mediations, and tribunal appeals in accordance with statutory requirements and local procedures.
- Investigate and respond to SEND complaints, ensuring responses are comprehensive, timely, and compliant with corporate complaints procedures.
- Prepare, coordinate, and submit tribunal case files, written responses, witness statements, and supporting evidence within required timescales.
- Represent the Local Authority at SEND Tribunal hearings, mediations, Judicial Alternative Dispute Resolution (JADR) meetings, and other appeal-related proceedings where required.
- Liaise with parents, carers, legal representatives, schools, and other stakeholders to facilitate effective communication and resolution of issues.
Tribunal and Complaints Officer- Hybrid employer: Ackerman Pierce Ltd
Liverpool City Council is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the community. With a focus on professional development and growth opportunities, staff are encouraged to enhance their skills in a collaborative environment dedicated to improving outcomes for children and young people with Special Educational Needs and Disabilities (SEND). The hybrid working model allows for flexibility, making it an attractive option for those seeking a balance between their professional and personal lives.
