At a Glance
- Tasks: Coordinate and schedule reactive maintenance for a large housing estate.
- Company: Join a supportive team in a dynamic planning and scheduling environment.
- Benefits: Agile working, competitive pay, and potential for contract extension.
- Other info: Fast-paced role with opportunities for growth and collaboration.
- Why this job: Make a real difference in residents' lives while developing your organisational skills.
- Qualifications: Experience in repairs planning and strong customer service skills required.
We are currently seeking an experienced Work Planner to join a busy Planning & Scheduling team on a temporary basis. This is an excellent opportunity for someone with strong repairs and maintenance knowledge, exceptional organisational skills, and a passion for delivering excellent customer service.
Working within a fast-paced Direct Maintenance environment, you will support the coordination and scheduling of reactive repairs across a large housing estate portfolio. You will work closely with a team of planners and report directly to the Operations Support Team Leader. The team operates on a shift basis between 7am and 8pm, Monday to Friday.
Key Responsibilities- Coordinate and schedule reactive maintenance appointments for Direct Maintenance Technicians
- Manage technicians’ diaries to maximise productivity and ensure repairs are completed right first time
- Prioritise emergency and urgent repair works in line with service level agreements
- Arrange follow-on works and maintain accurate records on internal systems
- Monitor emails, scheduling queues and ongoing repairs to ensure smooth service delivery
- Communicate effectively with technicians, supervisors, residents and stakeholders
- Escalate service issues where required and support continuous improvement across operations
We are looking for someone who can thrive in a constantly changing environment and who is confident managing competing priorities. You will also have:
- Previous experience within repairs and maintenance planning/scheduling
- Strong frontline customer service experience
- Excellent administration and organisational skills
- Good IT skills, including experience using scheduling systems (DRS/Opti-time experience desirable)
- Clear written and verbal communication skills
- The ability to work under pressure while maintaining attention to detail
This is a fantastic opportunity to join a supportive and collaborative team committed to delivering high-quality services to residents and customers.
Work Planner – Direct Maintenance in Stratford employer: Ackerman Pierce Ltd
Join our dynamic team in Stratford, London, where we prioritise a supportive and collaborative work culture that values your contributions. As a Work Planner in Direct Maintenance, you'll enjoy agile working arrangements, opportunities for professional growth, and the chance to make a meaningful impact on our residents' lives through excellent service delivery. With a focus on employee well-being and continuous improvement, we are committed to fostering an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Work Planner – Direct Maintenance in Stratford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or family to get comfortable talking about your experience in repairs and maintenance planning. The more you practice, the more confident you'll feel when it’s time for the real deal.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past work where you’ve excelled in scheduling and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Work Planner – Direct Maintenance in Stratford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in repairs and maintenance planning. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how your organisational skills will help us in a fast-paced environment.
Show Off Your IT Skills:Since we’re looking for someone with good IT skills, especially with scheduling systems, make sure to mention any relevant software experience. If you’ve used DRS or Opti-time, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Stuff
Make sure you brush up on your repairs and maintenance knowledge. Familiarise yourself with common issues and solutions, as well as the scheduling systems mentioned in the job description. This will show that you're not just a good planner but also understand the technical side of things.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed competing priorities in the past. Think about specific situations where you coordinated multiple tasks or schedules effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Since you'll be liaising with technicians, supervisors, and residents, practice clear and concise communication. You might even want to role-play some scenarios with a friend to get comfortable explaining complex information simply and effectively.
✨Be Ready for the Unexpected
Interviews can sometimes throw curveballs, especially in a dynamic role like this. Prepare for situational questions that test your problem-solving skills under pressure. Think about how you would handle urgent repair requests or service issues, and be ready to share your thought process.
