At a Glance
- Tasks: Lead a dynamic team to manage housing income and drive performance improvements.
- Company: Forward-thinking housing organisation undergoing exciting transformation.
- Benefits: Competitive salary, supportive environment, and the chance to shape future services.
- Other info: Opportunity for career growth in a collaborative setting.
- Why this job: Make a real impact on residents and communities while leading a high-performing team.
- Qualifications: Experience in housing income management and strong leadership skills.
Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.
We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.
As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.
Key Responsibilities:- Lead, motivate and develop a high-performing income recovery team
- Manage tenancy arrears from prevention and early intervention through to legal enforcement
- Oversee high-value and complex arrears cases, ensuring timely resolutions
- Use data and performance insights to improve outcomes and drive service delivery
- Build strong relationships with internal teams and external partners
- Contribute to service transformation, continuous improvement and new ways of working
To be successful, you'll have:
- Proven experience managing housing income and arrears recovery services
- Strong leadership skills with experience developing and motivating teams
- Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder management skills
- The confidence to lead through challenges and deliver results in a fast-paced environment
- Opportunity to join during an exciting period of transformation
- A highly visible leadership role with genuine influence
- The chance to shape future income services and improve resident outcomes
- Collaborative and supportive working environment
- Competitive salary and benefits package
If you're passionate about delivering excellent income services and driving performance, apply today.
Income Manager in Sale employer: Ackerman Pierce Ltd
Join a dynamic housing organisation that prioritises employee growth and development, offering a collaborative and supportive work culture. As an Income Manager, you'll have the opportunity to lead a dedicated team during a transformative period, influencing service improvements and making a tangible impact on residents and communities. With a competitive salary and benefits package, this role is perfect for those looking to thrive in a meaningful and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in Sale
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. This will help you tailor your responses and show that you're genuinely interested in shaping their income services.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and tackled complex arrears cases. Highlighting your experience will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to make a difference in housing income services.
We think you need these skills to ace Income Manager in Sale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any specific achievements in managing housing income and arrears recovery services.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Housing Income Manager role. Share your passion for transforming income services and how your background aligns with our goals.
Showcase Your Analytical Skills:Since data and performance insights are key, include examples of how you've used analytics to drive service delivery and improve outcomes in your previous roles. We love seeing those numbers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our income team.
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Numbers
As an Income Manager, you'll be dealing with significant figures. Brush up on your knowledge of housing income statistics, arrears management, and any relevant data trends. Being able to discuss specific numbers and how you've improved them in past roles will show your expertise.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of examples where you've motivated teams or turned around underperforming groups. Highlight your ability to develop others and drive performance, as this is crucial for the role.
✨Understand Housing Law and Welfare Reform
Make sure you're well-versed in current housing laws and welfare reforms. Be ready to discuss how these impact income recovery and what innovative strategies you've implemented to navigate these challenges in the past.
✨Build Relationships
Since collaboration is key, think of examples where you've successfully built relationships with internal teams or external partners. Be prepared to discuss how you can leverage these skills to improve service delivery and outcomes for residents.
