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- Tasks: Lead resident engagement and ensure smooth communication during home improvement projects.
- Company: A forward-thinking organisation dedicated to enhancing community living standards.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives by improving their homes and communities.
- Qualifications: Strong communication skills and experience in customer-focused roles are essential.
- Other info: Join a supportive team and help create safer, warmer, and more sustainable homes.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about improving homes and putting residents at the heart of change? We are looking for a confident, people-focused professional to lead resident engagement across retrofit and major works programmes, helping deliver safer, warmer and more sustainable homes. You will be the key link between residents, contractors and internal teams—co-ordinating consultation, access and communications to ensure works are delivered smoothly and residents feel informed, supported and listened to. A key part of the role is supporting tenants with vulnerabilities or additional needs to help facilitate access and minimise disruption.
Responsibilities
- Act as the main point of contact for residents on retrofit and major works projects
- Coordinate resident consultation, access arrangements and communications
- Liaise with contractors, technical teams and internal services to ensure quality standards and customer care commitments are met
- Support vulnerable residents and work with partner teams to resolve access issues
- Produce clear resident communications, including newsletters and digital updates
Qualifications
Essential
- Strong customer service and communication skills (spoken and written English)
- Experience in a customer-focused role
- Experience in a property or housing-related environment
- Proven ability to deliver service improvements
- Experience producing resident communications and using social media
Desirable
- Experience of retrofit or energy efficiency projects
- Experience in social housing, local authority or contractor environments
- Experience working with councillors or elected members
Resident Liaison Officer in Merthyr Tydfil employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Merthyr Tydfil
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their projects and how they engage with residents. This will help you show that you're genuinely interested in improving homes and supporting communities.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be confident in talking to residents and contractors. Try role-playing common scenarios with a friend to get comfortable with the types of conversations you might have.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your ability to support vulnerable residents and ensure smooth communication during projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Resident Liaison Officer in Merthyr Tydfil
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for improving homes and supporting residents. Share any relevant experiences that highlight your commitment to making a difference in people's lives.
Tailor Your Communication: Make sure your written application reflects the strong customer service and communication skills we’re looking for. Use clear, concise language and don’t shy away from showcasing your experience in producing resident communications.
Highlight Relevant Experience: If you’ve worked in a property or housing-related environment, make it known! We want to see how your background aligns with the role, especially if you have experience with vulnerable residents or service improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Stuff
Make sure you understand the role of a Resident Liaison Officer inside out. Familiarise yourself with retrofit and major works programmes, and be ready to discuss how you can improve homes and engage residents effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your customer service experience. Think about times when you've successfully communicated complex information to residents or resolved issues with contractors.
✨Empathy is Key
Be prepared to discuss how you would support vulnerable residents. Share specific strategies or experiences where you've helped individuals with additional needs, ensuring they feel informed and supported during projects.
✨Engage with the Community
Demonstrate your understanding of community engagement. Bring ideas on how you would coordinate resident consultations and keep everyone updated through newsletters or social media. Show them you're not just about the job, but about the people too!
