At a Glance
- Tasks: Lead a dynamic team to manage housing income and drive performance improvements.
- Company: Forward-thinking housing organisation undergoing exciting transformation.
- Benefits: Competitive salary, supportive environment, and the chance to shape future services.
- Other info: Join during a transformative period with opportunities for growth and influence.
- Why this job: Make a real impact on residents and communities while leading a high-performing team.
- Qualifications: Experience in housing income management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.
We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.
As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.
Key Responsibilities:- Lead, motivate and develop a high-performing income recovery team
- Manage tenancy arrears from prevention and early intervention through to legal enforcement
- Oversee high-value and complex arrears cases, ensuring timely resolutions
- Use data and performance insights to improve outcomes and drive service delivery
- Build strong relationships with internal teams and external partners
- Contribute to service transformation, continuous improvement and new ways of working
To be successful, you'll have:
- Proven experience managing housing income and arrears recovery services
- Strong leadership skills with experience developing and motivating teams
- Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder management skills
- The confidence to lead through challenges and deliver results in a fast-paced environment
- Opportunity to join during an exciting period of transformation
- A highly visible leadership role with genuine influence
- The chance to shape future income services and improve resident outcomes
- Collaborative and supportive working environment
- Competitive salary and benefits package
If you're passionate about delivering excellent income services and driving performance, apply today.
Income Manager in Manchester employer: Ackerman Pierce Ltd
Join a dynamic housing organisation that prioritises innovation and transformation, offering a collaborative and supportive work culture. As an Income Manager, you'll not only lead a dedicated team but also have the opportunity to shape the future of housing income services, making a tangible impact on residents and communities. With a competitive salary and a focus on employee growth, this role is perfect for those looking to drive performance in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. This will help you tailor your responses and show that you're genuinely interested in shaping their income services. Plus, it’ll give you some great talking points!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and driven performance in previous roles. This is your chance to shine and demonstrate that you’re the right fit for leading their income recovery team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and passionate about making a difference in housing income services.
We think you need these skills to ace Income Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Manager role. Highlight your experience in housing income and arrears recovery, and don’t forget to showcase your leadership skills. We want to see how you’ve driven performance and led teams in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've transformed services or improved outcomes in previous positions. We love a good story that shows your passion for housing income services!
Showcase Your Analytical Skills:Since data and performance insights are key to this role, make sure to highlight your analytical abilities. Mention any tools or methods you’ve used to improve service delivery and how you’ve tackled complex arrears cases. We’re looking for someone who can turn numbers into action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Numbers
As an Income Manager, you'll be dealing with significant figures like arrears exceeding £8 million. Brush up on your data analysis skills and be ready to discuss how you've used performance insights in the past to drive improvements. This shows you understand the financial landscape and can make informed decisions.
✨Showcase Your Leadership Style
You'll be leading a team of 5–10 Income Officers, so it's crucial to articulate your leadership approach. Prepare examples of how you've motivated teams in the past, especially during challenging times. Highlight any innovative strategies you've implemented to enhance team performance and morale.
✨Understand Housing Law Inside Out
With a strong focus on legal recovery processes, make sure you're well-versed in Housing Law and Welfare Reform. Be prepared to discuss specific cases where your knowledge has led to successful outcomes. This will demonstrate your expertise and confidence in navigating complex situations.
✨Build Relationships
Collaboration is key in this role, so think about how you've built strong relationships with internal teams and external partners. Prepare anecdotes that illustrate your stakeholder management skills and how these relationships have positively impacted service delivery and resident outcomes.
