Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for those facing homelessness and provide essential support.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Gain valuable experience, training opportunities, and a chance to help others.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real impact by helping individuals and families find stable housing.
- Qualifications: Experience in housing or frontline advisory roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and empathetic Homeless Triage Officer to join our Housing Options team. You will act as the first point of contact for individuals and families at risk of homelessness, delivering timely advice, initial assessments, and early interventions to prevent homelessness wherever possible. Working within the framework of the Housing Act 1996 and Homelessness Reduction Act 2017, you will play a key role in identifying housing needs, managing demand, and ensuring residents receive the right support at the earliest opportunity.
Key Responsibilities
- Act as the first point of contact for homelessness enquiries via phone, face-to-face, and digital channels
- Conduct initial triage assessments to determine eligibility, priority need, and risk of homelessness
- Provide high-quality housing advice, including prevention options and available support services
- Identify safeguarding concerns and escalate cases appropriately
- Refer and signpost customers to relevant internal teams and external agencies
- Support early prevention work, including landlord negotiation and tenancy sustainment advice
- Maintain accurate case records and ensure compliance with statutory duties and internal procedures
- Work collaboratively with housing officers, support services, and partner agencies
About You
- Experience working in housing, homelessness, or a related frontline advisory role
- Knowledge of homelessness legislation, particularly the Housing Act 1996 and Homelessness Reduction Act 2017
Homeless Triage Officer employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Triage Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and homelessness sector. Attend local events or workshops where you can meet potential employers and learn more about the field. Remember, it’s all about who you know!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your empathy and proactive approach, which are key for a Homeless Triage Officer.
✨Tip Number 3
Be ready to demonstrate your knowledge of relevant legislation during interviews. Brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Showing that you’re well-informed will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that job. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Homeless Triage Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Homeless Triage Officer role. Highlight your relevant experience in housing or homelessness, and show us how your skills align with the key responsibilities mentioned in the job description.
Show Your Empathy: As a Homeless Triage Officer, empathy is key! In your application, share examples of how you've supported individuals in challenging situations. This will help us see your proactive approach and understanding of the issues at hand.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experiences and motivations without having to decipher complex sentences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Legislation
Familiarise yourself with the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show your understanding of the role and its responsibilities.
✨Show Empathy in Your Responses
As a Homeless Triage Officer, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding towards individuals facing difficult situations. This will highlight your suitability for the role.
✨Practice Your Triage Skills
Think about how you would conduct an initial triage assessment. Prepare to discuss how you would determine eligibility and priority need. Practising this will help you articulate your thought process during the interview.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers. This shows your interest in the role and helps you gauge if the organisation aligns with your values, especially regarding their approach to homelessness.