At a Glance
- Tasks: Lead a responsive housing repairs service and improve customer experience.
- Company: Join a dynamic organisation focused on delivering quality housing solutions.
- Benefits: Competitive day rate, flexible working options, and leadership opportunities.
- Other info: 6-month contract with potential for remote work and career growth.
- Why this job: Make a real impact in housing services while shaping future improvements.
- Qualifications: Proven leadership experience in service delivery and project management.
The predicted salary is between 68000 - 85000 € per year.
This is a 6-month ongoing contract with a day rate up to £850pd with working from home offered at a later stage. This is a visible leadership role with real responsibility. The successful candidate will own day-to-day repairs performance, contractor delivery, customer experience and standards for re-lets while shaping longer-term service improvement.
Responsibilities:
- Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. Includes surveying, works diagnostics, scheduling, contractor management and customer care.
- Lead service area and work as part of Housing Service Management team.
- Provide confident leadership and clear management across wide-ranging services to ensure the effective strategic development and operational delivery of those services.
- Ensure the provision of warm, safe and secure homes that meet defined standards.
- Deliver a high-quality housing repair service to citizens and customers.
- Deliver homes for re-letting to defined standards and timescales.
Requirements:
- Significant knowledge and experience of developing strategy, service delivery, leadership and management of multi-disciplinary teams and projects, multi-budget management, change management and performance improvement.
- Thorough knowledge and understanding of procurement and contract negotiation in designing services and developing strategies.
- Ability to drive value for money and quality services from contracts.
- Experience of managing and developing services to improve outcomes for citizens and customers.
- Ability to lead and manage, inspiring and motivating people across a whole service.
- Ability to manage performance effectively and to hold all team members to account.
- Ability to plan and manage all finance and budgets to meet performance targets.
- Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems.
- Experience of using digital technology to deliver and improve services.
- Experience of working in complex and diverse organisations.
- Ability to cope well with and overcome ambiguity through use of effective change management approaches.
- Ability to work effectively and credibly with diverse and complex stakeholders.
Head Of Service Responsive Repairs employer: Ackerman Pierce Ltd
As a leading employer in the housing sector, we offer an exceptional opportunity for the Head of Service Responsive Repairs to make a significant impact on our community. Our commitment to employee growth is reflected in our supportive work culture, where innovation and leadership are encouraged, and flexible working arrangements are available. Join us to lead a dedicated team in delivering high-quality housing services while enjoying competitive remuneration and the chance to shape the future of our responsive repairs service.
StudySmarter Expert Advice🤫
We think this is how you could land Head Of Service Responsive Repairs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their goals, especially around service delivery and customer care. We want to see that you can lead with confidence!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams and improved service delivery in the past. We love hearing about your successes and how you inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us deliver high-quality housing repair services.
We think you need these skills to ace Head Of Service Responsive Repairs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in responsive housing repairs and leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:This role is all about confident leadership, so be sure to include examples of how you've successfully led teams or projects in the past. We love seeing candidates who can inspire and motivate others, so let that shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of responsive housing repairs and service delivery. Understand the key responsibilities of the role, like contractor management and customer care, so you can speak confidently about how your experience aligns with their needs.
✨Showcase Leadership Skills
This role is all about leadership, so be ready to share examples of how you've inspired and motivated teams in the past. Think of specific situations where you’ve driven performance improvement or managed change effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges, like managing a complex project or improving service delivery. Prepare some STAR (Situation, Task, Action, Result) responses that highlight your analytical approach and problem-solving skills.
✨Engage with Stakeholders
Since this role involves working with diverse stakeholders, be prepared to discuss how you’ve successfully collaborated with different groups in the past. Highlight your communication skills and ability to build relationships, as these will be crucial for success.
