At a Glance
- Tasks: Help people access social housing by assessing applications and providing support.
- Company: Join a dedicated Housing Services team focused on public service excellence.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives by ensuring fair housing access.
- Qualifications: Experience in customer service or public service, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an organised, customer-focused Housing Register Officer to join our Housing Services team.
This is an excellent opportunity for someone who is passionate about delivering high-quality public services and helping people access social housing.
As a Housing Register Officer, you will play a key role in maintaining an accurate and fair housing register, assessing applications in accordance with housing legislation and the Council's Allocations Policy, and providing excellent advice and support to customers throughout the application process.
About the Role You will be responsible for assessing new housing applications, reviewing existing applications, determining eligibility and priority, and ensuring applicants receive clear, timely decisions.
Working closely with colleagues across Housing Services and external partner organisations, you will help ensure that social housing is allocated fairly, transparently, and in line with statutory requirements.
Key Responsibilities Assess applications to join the housing register in line with housing legislation and the Council's Allocations Policy.
Verify applicant information, including identity, residency, income, medical information, and housing circumstances.
Determine eligibility, qualification, and priority banding based on evidence and policy.
Review changes in applicants' circumstances and reassess applications where required.
Communicate decisions clearly, providing advice on housing options and review rights where applicable.
Maintain accurate and up-to-date records using the housing management system.
Respond to enquiries from applicants, elected members, partner agencies, and other stakeholders.
Work collaboratively with Housing Options, Lettings, Registered Providers, Adult and Children's Services, and other internal teams.
Support the administration of choice-based lettings and nomination processes where required.
Ensure compliance with data protection legislation, safeguarding responsibilities, and customer service standards.
About You
Experience working within housing, customer services, local government, or a similar public service environment.
Knowledge of social housing allocations, housing register processes, or a willingness to develop expertise in this area.
Excellent customer service and communication skills, with the ability to explain complex policies clearly and sensitively.
Strong organisational skills and the ability to manage a busy workload while meeting deadlines.
Good analytical and decision-making skills with excellent attention to detail.
Experience interpreting policies and applying them consistently and fairly.
Confidence using IT systems and Microsoft Office applications.
A commitment to delivering fair, inclusive, and customer-focused services.
If you have the relevant skills then please apply today
Housing Register Officer in Hammersmith employer: Ackerman Pierce Ltd
Ackerman Pierce Ltd is an excellent employer, offering a supportive remote work environment that prioritises employee well-being and professional growth. With a strong focus on SEND legislation and tribunal processes, employees are provided with continuous training and development opportunities, fostering a culture of collaboration and innovation. Working in the Southwest, you will enjoy the flexibility of remote work while making a meaningful impact in the community through your role.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Register Officer in Hammersmith
✨Dive into Local Government Events
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✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Ackerman Pierce Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Register Officer in Hammersmith
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Ackerman Pierce Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Ackerman Pierce Ltd
✨Get to Know Public Sector Values
Before your interview with Ackerman Pierce Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Ackerman Pierce Ltd.
