At a Glance
- Tasks: Manage tenancies and support residents in creating safe, sustainable communities.
- Company: Join a dedicated Housing Services team focused on excellent customer service.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management or customer service is a plus.
We are seeking a motivated and customer-focused Housing Officer to join our Housing Services team. You will play a key role in delivering high-quality tenancy management services, supporting residents, and ensuring safe, sustainable and well-managed communities. Working across a defined patch, you will be responsible for managing tenancies, resolving complex housing issues, and working closely with residents, colleagues, contractors, and partner agencies to deliver excellent housing outcomes.
Key Responsibilities
- Manage a patch of properties, delivering effective tenancy and neighbourhood management services.
- Act as the main point of contact for residents, handling enquiries, complaints, and tenancy-related issues.
- Manage tenancy matters including sign-ups, assignments, successions, mutual exchanges, and tenancy breaches.
- Investigate and resolve cases of anti-social behaviour (ASB), working in partnership with relevant agencies where required.
- Carry out estate inspections and identify issues relating to repairs, cleanliness, safety, and environmental improvements.
- Work closely with contractors and internal teams to ensure timely resolution of repairs and maintenance issues.
- Support residents to sustain their tenancies, with a focus on prevention of homelessness and early intervention.
- Prepare reports, case notes, and legal documentation for tenancy enforcement and court action where necessary.
- Ensure compliance with housing legislation, tenancy agreements, safeguarding policies, and organisational procedures.
- Contribute to service improvement by identifying trends, sharing insights, and recommending changes to practice.
About You
We are looking for someone who is confident, resilient, and committed to delivering excellent customer service. You will have strong communication and problem-solving skills, with the ability to manage a varied workload in a fast-paced environment. You will also bring:
- Experience in housing management, tenancy management, or a similar customer-facing role.
- Knowledge of housing legislation and tenancy law (desirable).
- Experience dealing with ASB, complaints, or complex resident issues.
- Strong organisational skills and ability to manage competing priorities.
- Ability to work independently and as part of a team.
- A commitment to equality, diversity, and delivering fair outcomes for residents.
If you have the relevant skills then please apply today.
Housing Officer in Hammersmith employer: Ackerman Pierce Ltd
Join our dynamic Housing Services team as a Housing Officer, where you will be part of a supportive and inclusive work culture dedicated to making a positive impact in the community. We offer excellent employee growth opportunities, comprehensive training, and a commitment to work-life balance, ensuring that you thrive both personally and professionally. With a focus on collaboration and innovation, you will have the chance to contribute to meaningful housing solutions while enjoying the benefits of working in a vibrant and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Hammersmith
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering excellent customer service and managing tenancies effectively.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled complex resident issues or resolved complaints in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer in Hammersmith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and customer service. We want to see how your skills match the role of Housing Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Housing Officer, strong communication is key. Use your application to demonstrate how you've effectively handled enquiries or resolved complaints in the past. We love seeing examples that reflect your ability to connect with residents and colleagues alike.
Highlight Problem-Solving Experience:We’re looking for someone who can tackle complex issues head-on. In your application, share specific instances where you’ve successfully resolved challenging situations, especially related to tenancy matters or anti-social behaviour. This will show us you’re up for the task!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Stuff
Make sure you brush up on housing legislation and tenancy law. Familiarise yourself with common issues like anti-social behaviour and how to handle them. This will show that you're not just interested in the role, but that you’re also knowledgeable about the challenges that come with it.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer enquiries or complaints in the past. Think about specific situations where you resolved complex issues or improved a resident's experience. This will highlight your commitment to delivering excellent service, which is key for a Housing Officer.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process clearly and show that you can handle the varied workload expected in this role.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
