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- Tasks: Lead a specialist team to improve SEND complaints and resolutions.
- Company: Ackerman Pierce, experts in Social Work recruitment.
- Benefits: Competitive pay, personal consultant, and guaranteed weekly payments.
- Other info: Remote role with opportunities for impactful work in the community.
- Why this job: Make a real difference in SEND services and support families.
- Qualifications: Extensive SEND experience and strong leadership skills required.
A Southwest England Local Authority is seeking an experienced Interim SEND Team Lead to establish and lead a temporary specialist team focused on improving the response, management and resolution of SEND complaints and disputes. This is a key leadership role for a highly experienced SEND professional with deep expertise in statutory SEND processes relating to EHC Plans, alongside a strong understanding of relational practice and collaborative working with families, schools and partner agencies.
Key Responsibilities
- Introduce and embed robust SEND complaint and mediation tracking processes
- Lead the triage and management of SEND complaints and mediation requests
- Drive reduction in overdue complaints and minimise escalation risk
- Generate insight, themes and learning to improve SEND practice and service delivery
- Support inspection readiness in relation to SEND complaints and resolutions
- Build effective working relationships with families, schools and stakeholders to support positive outcomes and early resolutions
- Provide leadership, oversight and direction to a specialist interim complaints and resolutions function
Essential Experience
- Significant operational leadership experience within SEND services
- Extensive knowledge of statutory SEND processes, particularly relating to EHC Plans
- Strong understanding of SEND complaints, mediation and dispute resolution
- Proven experience improving performance, processes and compliance within local authority SEND services
- Ability to work relationally and collaboratively with families, schools and multi-agency partners
- Experience preparing services for SEND inspections is highly desirable
To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
SEND Team Lead in Exeter employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEND Team Lead in Exeter
✨Tip Number 1
Network like a pro! Reach out to your contacts in the SEND sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of statutory SEND processes and complaint management. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've improved performance and processes in previous roles. This will help you stand out as a strong candidate for the SEND Team Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job.
We think you need these skills to ace SEND Team Lead in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SEND Team Lead role. Highlight your experience with EHC Plans and any leadership roles you've held in SEND services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving SEND complaints and resolutions. Share specific examples of how you've made a difference in previous roles, as this will resonate with us.
Showcase Your Collaborative Skills: Since this role involves working closely with families, schools, and agencies, make sure to highlight your collaborative experiences. We love seeing how you’ve built relationships and resolved disputes in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we’ll keep you updated throughout the process!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your SEND Stuff
Make sure you brush up on your knowledge of statutory SEND processes, especially EHC Plans. Be ready to discuss how you've navigated complaints and mediation in the past, as this role is all about improving those processes.
✨Showcase Your Leadership Skills
Prepare examples that highlight your operational leadership experience within SEND services. Think about times when you've led a team or improved performance, and be ready to share these stories during the interview.
✨Build Relationships
Since this role involves working closely with families, schools, and partner agencies, think about how you can demonstrate your ability to build effective working relationships. Have a few anecdotes ready that showcase your collaborative approach.
✨Be Inspection Ready
Familiarise yourself with what makes a service inspection-ready, particularly in relation to SEND complaints and resolutions. Be prepared to discuss how you've supported inspection readiness in previous roles and what strategies you would implement in this position.