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- Tasks: Support families and schools in resolving SEND complaints and improve service outcomes.
- Company: Join a dedicated team within a Southwest England Local Authority.
- Benefits: Competitive pay of £250 per day, remote work, and personal consultant support.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real difference in the lives of families and children with SEND.
- Qualifications: Experience in SEND services and strong communication skills required.
The predicted salary is between 60000 - 60000 £ per year.
A Southwest England Local Authority is establishing a temporary specialist SEND Complaints & Resolutions Team to improve the response, management and resolution of complaints and disputes across the service. We are seeking to appoint 3 experienced SEND professionals to work as SEND Complaints & Resolutions Officers / EHCP Partners, supporting meaningful engagement with families and education settings to achieve positive outcomes and reduce repeat complaints. This role would suit professionals with significant experience of statutory SEND processes relating to EHC Plans, alongside a strong relational and restorative approach to working with families, schools and wider stakeholders.
Key Responsibilities
- Support conversations and resolution meetings with families, schools and education settings
- Draft high-quality SEND complaint responses focused on meaningful resolution
- Manage and support mediation and dispute resolution activity
- Work proactively to reduce repeat complaints and escalation
- Provide clear advice and guidance in relation to EHCP statutory processes
- Build positive and collaborative relationships with parents, carers and professionals
- Identify themes, learning and areas for service improvement
- Support the wider complaints and resolutions team in improving SEND practice and outcomes
Essential Experience
- Significant experience within SEND services, particularly relating to EHCP statutory processes
- Strong understanding of SEND complaints, mediation and dispute resolution
- Experience working directly with families and education settings
- Ability to communicate sensitively and effectively in challenging situations
- Excellent written skills with experience drafting formal complaint responses
- A relational, solution-focused and child-centred approach
Why Choose Ackerman Pierce?
Ackerman Pierce calls upon over 15 years' worth of experience in recruiting directly into the Social Work Sector. We can offer a unique experience within recruitment where you have your own personal consultant, a DBS and Compliance service with a quick and easy registration process. We pride ourselves on a guaranteed weekly payment process. To discuss this vacancy further or any other opportunities, please contact Elise Revett or email in your updated CV to us at Ackerman Pierce.
SEND Complaints and Resolutions Officer in Exeter employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEND Complaints and Resolutions Officer in Exeter
✨Tip Number 1
Network like a pro! Reach out to your contacts in the SEND sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for SEND Complaints and Resolutions Officers and think about how your experience aligns with the role. Practising your responses can help you feel more confident when it’s time to shine.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with EHCP processes and your ability to handle challenging conversations. Make sure they see how you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream job. Let’s get you started!
We think you need these skills to ace SEND Complaints and Resolutions Officer in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience with SEND processes and complaint resolutions. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving SEND services and how your relational approach can make a difference. Keep it engaging and personal – we love to see your personality!
Showcase Your Writing Skills: Since excellent written skills are essential for this role, ensure your application is clear, concise, and free of errors. We’re looking for high-quality communication, so take the time to proofread and polish your documents.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your SEND Stuff
Make sure you brush up on your knowledge of SEND processes, especially around EHC Plans. Familiarise yourself with common complaints and resolutions in the sector, as this will show your expertise and readiness to tackle the role.
✨Practice Your Communication Skills
Since this role involves sensitive conversations with families and education settings, practice how you communicate. Role-play potential scenarios with a friend or colleague to ensure you can handle challenging situations with empathy and clarity.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific complaints or disputes. Think of examples from your past experience where you've successfully resolved issues, and be ready to discuss your approach and the outcomes.
✨Show Your Relational Approach
Highlight your ability to build positive relationships with parents, carers, and professionals. Share examples of how you've fostered collaboration in previous roles, as this is key to reducing repeat complaints and achieving positive outcomes.