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- Tasks: Lead resident engagement and coordinate communications for home improvement projects.
- Company: A forward-thinking organisation dedicated to enhancing community living.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real difference in residents' lives by improving their homes and communities.
- Qualifications: Strong communication skills and experience in customer-focused roles.
- Other info: Join a dynamic team committed to sustainability and resident support.
Are you passionate about improving homes and putting residents at the heart of change? We’re looking for a confident, people-focused professional to lead resident engagement across retrofit and major works programmes, helping deliver safer, warmer and more sustainable homes.
You’ll be the key link between residents, contractors and internal teams—co-ordinating consultation, access and communications to ensure works are delivered smoothly and residents feel informed, supported and listened to. A key part of the role is supporting tenants with vulnerabilities or additional needs to help facilitate access and minimise disruption.
Key responsibilities- Act as the main point of contact for residents on retrofit and major works projects
- Coordinate resident consultation, access arrangements and communications
- Liaise with contractors, technical teams and internal services to ensure quality standards and customer care commitments are met
- Support vulnerable residents and work with partner teams to resolve access issues
- Produce clear resident communications, including newsletters and digital updates
- Strong customer service and communication skills (spoken and written English)
- Experience in a customer-focused role
- Experience in a property or housing-related environment
- Proven ability to deliver service improvements
- Experience producing resident communications and using social media
- Experience of retrofit or energy efficiency projects
- Experience in social housing, local authority or contractor environments
- Experience working with councillors or elected members
Resident Liaison Officer in Enfield employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Enfield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your people skills! As a Resident Liaison Officer, you'll be chatting with all sorts of folks. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges, especially in customer service or housing-related roles. Be ready to share these during your chat!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Resident Liaison Officer in Enfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Liaison Officer role. Highlight your customer service experience and any relevant work in housing or property to show us you’re the right fit!
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your written communication skills. Consider including examples of newsletters or updates you've created in the past to give us a taste of your style.
Be Personable: We want to see your people-focused approach shine through! Share any experiences where you’ve successfully engaged with residents or supported vulnerable individuals, as this will resonate with our mission.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your CV and any additional information, ensuring you’re considered for this exciting opportunity.
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Resident Liaison Officer. Familiarise yourself with retrofit and major works programmes, and think about how you can improve homes and engage residents effectively.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that highlight your customer service experience. Think about times when you’ve successfully liaised between different parties or resolved issues for residents, especially those with vulnerabilities.
✨Be Resident-Focused
Demonstrate your passion for putting residents at the heart of change. Share your thoughts on how to ensure residents feel informed and supported during projects. This will show that you truly care about their needs and experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Prepare scenarios where you had to coordinate access arrangements or manage communications effectively, especially in challenging circumstances.
