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- Tasks: Lead a team to manage housing disrepair claims and ensure high-quality service delivery.
- Company: Join a Local Authority in Bristol dedicated to improving housing conditions.
- Benefits: Competitive day rate of £500pd, with opportunities for professional growth.
- Why this job: Make a real difference in the community by resolving housing issues effectively.
- Qualifications: Strong leadership skills and knowledge of housing disrepair legislation required.
- Other info: On-site role with a focus on continuous improvement and customer satisfaction.
The predicted salary is between 60000 - 84000 £ per year.
Ackerman Pierce are seeking a Damp and Disrepair Manager to join a Local Authority in Bristol. This is a key leadership role responsible for managing and overseeing all legal claims relating to housing disrepair and condition, ensuring effective resolution of cases, and driving continuous improvement across the Responsive Repairs Service. You will act as the council\’s technical and professional lead for disrepair litigation, working closely with BCC Legal Services to mitigate legal risk, minimise litigation, and ensure all claims are thoroughly investigated and responded to effectively. This is a temporary ongoing post with a day rate of £500pd inside of IR35 via an umbrella company. Candidates will be required to be on site 5 days per week. Responsibilities: Leading and managing the Disrepair Team, including surveyors and support staff. Overseeing all housing condition legal claims, ensuring robust case handling and positive outcomes. Acting as an expert witness and providing professional advice and reports on technical housing matters. Managing the inspection process – from pre-inspection to post-repair review – to ensure all issues are resolved efficiently and to a high standard. Monitoring the performance and quality of internal trade teams and external contractors. Supporting and coaching your team to deliver high levels of customer satisfaction, with a focus on \”right-first-time\” service delivery. Ensuring effective financial and performance management of the service, including budget setting and monitoring. Championing continuous improvement through analysis of lessons learned, customer feedback, and service reviews. Contributing to service planning, change management, and long-term strategy for responsive repairs. Requirements: Strong leadership and line management experience within a repairs or housing-related service. Excellent understanding of housing disrepair legislation, case law, and regulatory requirements. Experience of managing legal claims, including preparing court-ready documentation and representing an organisation in legal proceedings. The ability to manage service budgets, resources, and performance metrics effectively. A customer-focused approach, with experience of engaging and communicating with tenants and service users. Excellent communication and report writing skills, with the ability to convey complex technical issues clearly and confidently
Disrepair Manager employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disrepair Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who know about disrepair management. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing disrepair legislation and case law. We want you to be the go-to expert in the room, so practice explaining complex issues in simple terms – it’ll impress the hiring managers!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've successfully managed teams and improved service delivery. Use specific examples to demonstrate your impact – numbers and outcomes speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can drive continuous improvement in our services.
We think you need these skills to ace Disrepair Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Disrepair Manager role. Highlight your leadership experience and any relevant legal claims management you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing disrepair cases and your approach to customer satisfaction.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating your ability to convey complex issues simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Legislation
Make sure you brush up on housing disrepair legislation and case law before the interview. Being able to discuss specific legal frameworks and how they apply to the role will show that you're not just familiar with the basics, but that you can navigate complex legal issues confidently.
✨Showcase Your Leadership Skills
Prepare examples of your leadership experience, especially in managing teams within a repairs or housing-related service. Think about times when you've successfully led a team through challenges or improved service delivery, as this will demonstrate your capability to lead the Disrepair Team effectively.
✨Demonstrate Customer Focus
Be ready to discuss how you've engaged with tenants and service users in the past. Highlight your customer-focused approach and any strategies you've implemented to ensure high levels of satisfaction. This is crucial for the role, so make it a key part of your conversation.
✨Prepare for Technical Questions
Expect to be asked technical questions related to housing conditions and disrepair claims. Prepare to explain your process for managing inspections and resolving issues, as well as how you would handle specific scenarios. This will help you stand out as a knowledgeable candidate who can act as an expert witness.
