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- Tasks: Lead a specialist team to improve SEND complaint management and resolution.
- Company: A progressive local authority in Southwest England focused on SEND services.
- Benefits: Competitive pay, opportunity to make a real difference, and leadership experience.
- Other info: Join a dynamic team dedicated to positive outcomes for children and families.
- Why this job: Shape the future of SEND services and support families in need.
- Qualifications: Extensive SEND operational leadership experience and knowledge of EHC Plans.
The predicted salary is between 50000 - 60000 £ per year.
A Southwest England Local Authority is seeking an experienced Interim SEND Team Lead to establish and lead a temporary specialist team focused on improving the response, management and resolution of SEND complaints and disputes. This is a key leadership role for a highly experienced SEND professional with deep expertise in statutory SEND processes relating to EHC Plans, alongside a strong understanding of relational practice and collaborative working with families, schools and partner agencies.
Key Responsibilities
- Introduce and embed robust SEND complaint and mediation tracking processes
- Lead the triage and management of SEND complaints and mediation requests
- Drive reduction in overdue complaints and minimise escalation risk
- Generate insight, themes and learning to improve SEND practice and service delivery
- Support inspection readiness in relation to SEND complaints and resolutions
- Build effective working relationships with families, schools and stakeholders to support positive outcomes and early resolutions
- Provide leadership, oversight and direction to a specialist interim complaints and resolutions function
Essential Experience
- Significant operational leadership experience within SEND services
- Extensive knowledge of statutory SEND processes, particularly relating to EHC Plans
- Strong understanding of relational practice and collaborative working
SEND Team Lead in Devon employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SEND Team Lead in Devon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the SEND sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of statutory SEND processes and EHC Plans. Be ready to discuss how you've successfully managed complaints and driven improvements in past roles.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led teams or projects, especially in relation to SEND complaints and resolutions. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that SEND Team Lead role, and applying directly can give you an edge over the competition.
We think you need these skills to ace SEND Team Lead in Devon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with SEND processes and leadership. We want to see how your skills align with the role of Interim SEND Team Lead, so don’t hold back on showcasing your relevant expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the role.
Showcase Your Leadership Skills: As this role is all about leading a team, be sure to highlight your operational leadership experience. Share specific examples of how you've successfully managed teams or projects in the past, especially in SEND services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your SEND Stuff
Make sure you brush up on your knowledge of statutory SEND processes, especially EHC Plans. Be ready to discuss specific examples from your experience that demonstrate your expertise and how you've successfully navigated complaints and disputes in the past.
✨Showcase Your Leadership Skills
As a SEND Team Lead, you'll need to exhibit strong leadership qualities. Prepare to share instances where you've led a team or project, focusing on how you motivated others and drove positive outcomes. Highlight your ability to build effective relationships with families and stakeholders.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to SEND complaints and resolutions. Think through potential scenarios beforehand and outline how you would approach them, demonstrating your problem-solving skills and understanding of relational practice.
✨Prepare Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the organisation. Ask about their current challenges with SEND complaints or how they measure success in their service delivery. This shows you're proactive and engaged.