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For Companies At a Glance
- Tasks: Handle and resolve tenant complaints with compassion and efficiency.
- Company: Join a dedicated Social Housing team focused on community support.
- Benefits: Gain valuable experience in customer service and social housing policies.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: This is a temporary role, perfect for gaining hands-on experience.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis. The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively. The role requires excellent communication skills, a strong understanding of social housing policies, and a commitment to delivering high-quality customer service.
Key Responsibilities
- Complaint Handling: Receive, log, and manage complaints from tenants and residents through various channels (phone, email, in-person).
- Investigation: Conduct thorough investigations into complaints, gathering relevant information and evidence to understand the root cause of issues.
- Resolution: Develop and implement effective solutions to resolve complaints, working closely with other departments as necessary.
- Communication: Maintain clear, compassionate, and timely communication with complainants, keeping them informed throughout the complaint process.
- Record Keeping: Maintain accurate and up-to-date records of all complaints and their resolutions in the complaint management system.
- Reporting: Prepare regular reports on complaint trends and outcomes for senior management.
- Policy Development: Assist in the development and review of policies and procedures related to complaints handling.
- Continuous Improvement: Identify opportunities for service improvements based on complaint data and feedback.
Complaints Support Officer employer: Ackerman Pierce Ltd
Contact Detail:
Ackerman Pierce Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Support Officer
✨Tip Number 1
Familiarise yourself with social housing policies and regulations. Understanding the framework within which you’ll be working will not only boost your confidence but also demonstrate your commitment to the role during any discussions or interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and show empathy, which is crucial for a Complaints Support Officer.
✨Tip Number 3
Research common complaints in social housing and think about how you would address them. Being prepared with potential solutions will impress interviewers and show that you’re proactive in your approach to problem-solving.
✨Tip Number 4
Network with professionals in the social housing sector. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Complaints Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Support Officer. Familiarise yourself with social housing policies and the importance of effective complaint handling.
Tailor Your CV: Highlight your relevant experience in customer service and complaint resolution. Use specific examples that demonstrate your communication skills and ability to handle difficult situations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to high-quality service. Mention any relevant experience and how it aligns with the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ackerman Pierce Ltd
✨Show Your Compassion
As a Complaints Support Officer, empathy is key. Be prepared to share examples of how you've handled difficult situations with compassion and understanding in the past. This will demonstrate your ability to connect with tenants and residents.
✨Know Your Policies
Familiarise yourself with social housing policies and complaint handling procedures. Being able to discuss these confidently during the interview will show that you are serious about the role and understand the framework within which you'll be working.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Prepare to discuss how you would keep complainants informed throughout the process and how you would handle challenging conversations. Role-playing potential scenarios can help you articulate your approach.
✨Highlight Problem-Solving Abilities
Be ready to provide examples of how you've successfully resolved complaints or issues in previous roles. Discuss your investigative approach and how you develop solutions, as this will showcase your critical thinking and commitment to continuous improvement.
