At a Glance
- Tasks: Lead a dynamic team to manage housing income and drive performance improvements.
- Company: Forward-thinking housing organisation undergoing exciting transformation.
- Benefits: Competitive salary, supportive environment, and opportunity for genuine influence.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a real impact on residents and shape the future of income services.
- Qualifications: Experience in housing income management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.
We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.
As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.
Key Responsibilities:- Lead, motivate and develop a high-performing income recovery team
- Manage tenancy arrears from prevention and early intervention through to legal enforcement
- Oversee high-value and complex arrears cases, ensuring timely resolutions
- Use data and performance insights to improve outcomes and drive service delivery
- Build strong relationships with internal teams and external partners
- Contribute to service transformation, continuous improvement and new ways of working
To be successful, you'll have:
- Proven experience managing housing income and arrears recovery services
- Strong leadership skills with experience developing and motivating teams
- Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder management skills
- The confidence to lead through challenges and deliver results in a fast-paced environment
- Opportunity to join during an exciting period of transformation
- A highly visible leadership role with genuine influence
- The chance to shape future income services and improve resident outcomes
- Collaborative and supportive working environment
- Competitive salary and benefits package
If you're passionate about delivering excellent income services and driving performance, apply today.
Locations
Income Manager in Cheshire, Warrington employer: Ackerman Pierce Ltd
Join a dynamic housing organisation that prioritises innovation and transformation, offering a collaborative and supportive work culture. As an Income Manager, you'll have the opportunity to lead a dedicated team, influence service improvements, and make a meaningful impact on residents and communities. With a competitive salary and benefits package, this role provides excellent opportunities for professional growth and development during an exciting period of change.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. This will help you tailor your responses and show that you're genuinely interested in shaping their income services. Plus, it’ll give you some great talking points!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and driven performance in previous roles. We want to see how you can lead our income recovery team to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Income Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any specific achievements in housing income management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Housing Income Manager role. Share your passion for transforming income services and how you can make a real impact.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use data and examples to demonstrate how you've driven performance and improved outcomes in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Numbers
As an Income Manager, you'll be dealing with significant figures like arrears exceeding £8 million. Brush up on your financial metrics and be ready to discuss how you've successfully managed similar portfolios in the past. This shows you understand the stakes and can handle the pressure.
✨Showcase Your Leadership Style
You'll need to lead a team of 5–10 Income Officers, so think about your leadership approach. Prepare examples of how you've motivated teams and driven performance improvements. Highlight any innovative strategies you've implemented to enhance income recovery.
✨Understand Housing Law Inside Out
With a strong knowledge of Housing Law and legal recovery processes being crucial, make sure you're up-to-date on relevant legislation. Be prepared to discuss how you've navigated these laws in previous roles and how they impact income recovery strategies.
✨Build Relationships, Not Just Cases
This role requires collaboration across departments and with external partners. Think of examples where you've built strong relationships to facilitate better outcomes. Emphasise your communication skills and how they’ve helped you resolve complex arrears cases effectively.
