At a Glance
- Tasks: Lead a dynamic team to manage housing income and drive performance improvements.
- Company: Forward-thinking housing organisation undergoing exciting transformation.
- Benefits: Competitive salary, supportive environment, and opportunity for genuine influence.
- Other info: Join a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a real impact on residents and shape the future of income services.
- Qualifications: Experience in housing income management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Housing Income professional looking for your next leadership challenge? Do you thrive on driving performance, reducing arrears, and leading high-performing teams? Want to play a key role in transforming and shaping the future of housing income services? If so, we'd love to hear from you.
We're looking for an experienced Housing Income Manager to join a forward-thinking housing organisation during an exciting period of transformation. This is a fantastic opportunity to lead a dedicated income team, influence service improvements, and make a real impact on residents and communities.
As Housing Income Manager, you'll lead a team of 5–10 Income Officers responsible for managing a portfolio of up to 20,000 customer accounts and arrears exceeding £8 million. You'll take ownership of performance, drive innovative approaches to income recovery, and work collaboratively across departments to ensure cases progress efficiently from early intervention through to resolution.
Key Responsibilities:- Lead, motivate and develop a high-performing income recovery team
- Manage tenancy arrears from prevention and early intervention through to legal enforcement
- Oversee high-value and complex arrears cases, ensuring timely resolutions
- Use data and performance insights to improve outcomes and drive service delivery
- Build strong relationships with internal teams and external partners
- Contribute to service transformation, continuous improvement and new ways of working
To be successful, you'll have:
- Proven experience managing housing income and arrears recovery services
- Strong leadership skills with experience developing and motivating teams
- Sound knowledge of Housing Law, Welfare Reform and legal recovery processes
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder management skills
- The confidence to lead through challenges and deliver results in a fast-paced environment
- Opportunity to join during an exciting period of transformation
- A highly visible leadership role with genuine influence
- The chance to shape future income services and improve resident outcomes
- Collaborative and supportive working environment
- Competitive salary and benefits package
If you're passionate about delivering excellent income services and driving performance, apply today.
Income Manager in Bolton employer: Ackerman Pierce Ltd
Join a dynamic housing organisation that prioritises innovation and transformation, offering a collaborative and supportive work culture. As an Income Manager, you'll not only lead a dedicated team but also have the opportunity to shape the future of housing income services, making a tangible impact on residents and communities. With a competitive salary and a focus on employee growth, this role is perfect for those looking to drive performance in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for an Income Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's recent projects and challenges. This will help you tailor your answers and show that you're genuinely interested in shaping their income services. Plus, it’ll give you some great talking points!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and driven performance in previous roles. We want to see how you can lead our income recovery team to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our forward-thinking housing organisation.
We think you need these skills to ace Income Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Income Manager role. Highlight your leadership experience and any specific achievements in managing income and arrears recovery services.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for transforming housing income services and how your background aligns with our goals at StudySmarter.
Showcase Your Analytical Skills:Since data and performance insights are key, include examples of how you've used analytics to drive service improvements in your previous roles. This will demonstrate your problem-solving abilities and strategic thinking.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Ackerman Pierce Ltd
✨Know Your Numbers
As an Income Manager, you'll be dealing with significant figures like arrears exceeding £8 million. Brush up on your data analysis skills and be ready to discuss how you've used performance insights in the past to drive improvements. This will show your potential employer that you can handle the financial aspects of the role.
✨Showcase Your Leadership Style
Prepare to talk about your leadership experience and how you've motivated teams in previous roles. Think of specific examples where you've led a team through challenges or implemented innovative approaches to income recovery. This will demonstrate your capability to lead a high-performing team effectively.
✨Understand Housing Law
Make sure you're familiar with Housing Law, Welfare Reform, and legal recovery processes. Be prepared to discuss how these laws impact income recovery and how you've navigated them in your previous roles. This knowledge will be crucial in showcasing your expertise in managing tenancy arrears.
✨Build Relationships
Highlight your experience in building strong relationships with internal teams and external partners. Prepare examples of how collaboration has led to successful outcomes in your past roles. This will illustrate your ability to work across departments and ensure efficient case progress, which is key for this position.
