Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex
About us
Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We’re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.
Position summary
This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you’ve built a PC, set up a home lab, or you’re the one your family calls when the Wi-Fi drops, that’s a good start. You’ll work alongside our engineers on real client issues from the start, including visits to client sites. We’re committed to your development.
Key responsibilities
- Log, work and update support tickets by phone, email and remote session
- Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
- Set up laptops, phones and new starter accounts
- Handle password resets plus mailbox and Teams access requests
- Escalate complex issues to senior engineers with clear notes
- Join engineers on client site visits, office moves and device rollouts
- Document fixes so the whole team can use them
What we’re looking for
- A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
- A logical approach to solving problems
- Clear communication with non-technical people
- A willingness to learn and take feedback
- Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)
Desirable
- CompTIA A, MS-900 or similar, or working towards one
- Helpdesk or customer service experience
Minimum requirements
- UK resident with a full UK driving licence and own car for business use (mileage paid)
Why join us
- Experience of lots of different businesses and how they run their IT
- Microsoft exams paid for
- A route to Support Engineer as your skills grow
- You’ll be part of a dynamic team where your opinion matters
INDAPE
Trainee Tech Support Engineer - Fast Growing MSP - Harlow Essex employer: Ackerman Pierce Education Careers
AP Education is an exceptional employer, offering SEND Tutors in West Northamptonshire the chance to make a significant impact on the lives of children with complex needs. With flexible hours, guaranteed weekly pay, and access to tailored training resources, our supportive work culture fosters professional growth and collaboration. Join us to work in a rewarding environment where your contributions truly matter.
Contact Details:
Ackerman Pierce Education Careers Recruitment Team
