At a Glance
- Tasks: Manage tenancies, improve communities, and engage with customers for better living experiences.
- Company: Join a dynamic team focused on social housing and community improvement.
- Benefits: Enjoy 25-30 days annual leave, flexible working, and a matched pension scheme.
- Other info: Flexible hours, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
25 days annual leave, rising to 30 days (1 per full year of service) after five years, plus public holidays, Company pension matched up to 10% Flexible working.
As an Area Service Manager, a typical day might include:
- Proactively managing tenancies and taking the necessary enforcement action.
- Dealing with all aspects of the allocation and letting process.
- Coordinating mutual exchanges, successions, or other tenancy changes.
- Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
- Working closely with other departments including Income Management, Safer Communities and Asset Management.
- Ensuring that safeguarding and support concerns are identified, reported and actioned.
- Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
- Health and safety inspections and checks of our schemes and blocks.
- Engaging with customers to improve the area they live, and the services we offer.
- Liaising with partners, agencies and stakeholders.
- Accurately updating the housing management system, along with the systems and portals of our partners.
- Playing an active role in corporate projects or groups.
Working Hours & Location
Your base location shall be Acres Hill in Sheffield. We might ask you to visit other sites or locations as part of your role. You'll work 18.5 hours each week. We offer flexible working within the home or office environment, talk to your line manager for more details. We like to be smart and safe, so you'll need to wear suitable clothing for the day.
Required Qualifications & Experience
- Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
- Computer literate with a good working knowledge of software such as Word and Excel - you will need to use these to do the job.
- Strong customer focussed approach both externally and internally.
- Be committed to working as part of our team.
- Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
- Strong communication, negotiation and influencing skills.
- Resilience.
- Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.
- You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.
- This role requires a basic DBS check.
- A full driving licence is essential.
Attributes & Personal Characteristics
We want people to know you, so you'll work with a variety of stakeholders such as other team members, managers and directors, the Board, our customers, members of the public, contractors, employees from other organisations and so on.
What Will Make You Stand Out
- Enthusiasm and passion for delivering outstanding customer service.
- New ideas to challenge the way of doing things.
- Positivity and the ability to embrace change.
- A drive to achieve excellent results.
- Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
Area Service Manager – Flexible Housing Leadership in Sheffield employer: Acis Group
As an Area Service Manager at our Sheffield location, you will be part of a dynamic team dedicated to making a positive impact in the community. We offer a supportive work culture with flexible working arrangements, generous annual leave that increases with service, and opportunities for professional growth through training and development. Join us to contribute to meaningful change while enjoying a fulfilling career in social housing.
StudySmarter Expert Advice🤫
We think this is how you could land Area Service Manager – Flexible Housing Leadership in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience aligns with their mission, especially in areas like customer service and community engagement. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will set you apart. Remember, strong communication is key in this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Let's make a difference together!
We think you need these skills to ace Area Service Manager – Flexible Housing Leadership in Sheffield
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see your passion for delivering outstanding customer service and how you can bring new ideas to the table.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in housing management. We love seeing how your skills align with our key responsibilities, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is strong and that you’re showcasing your problem-solving abilities effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acis Group
✨Know Your Housing Legislation
Brush up on your knowledge of housing management practices and relevant legislation. Being able to discuss these topics confidently will show that you’re not just familiar with the basics, but that you’re genuinely invested in the field.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you resolved issues or improved a service, as this will highlight your strong customer-focused approach.
✨Demonstrate Team Spirit
Since this role involves working closely with various departments, be ready to discuss how you’ve collaborated with others in the past. Share stories that illustrate your ability to work as part of a team and how you’ve contributed to achieving common goals.
✨Be Solution-Driven
Think of complex issues you've faced and how you approached them. Prepare to discuss your problem-solving strategies and how you’ve developed effective outcomes. This will show your resilience and determination to make a positive impact.
