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For Companies At a Glance
- Tasks: Manage tenancies and engage with communities to improve services.
- Company: Dynamic housing organisation committed to equality and diversity.
- Benefits: Generous holiday, pension contributions, professional training, and employee perks.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Housing experience and strong customer service skills required.
- Other info: Flexible working options available and opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
You will manage tenancies and neighbourhoods on your patch, being visible in communities and engaging directly with customers.
Responsibilities
- Proactively manage tenancies and take necessary enforcement action
- Handle all aspects of allocation and letting processes
- Coordinate mutual exchanges, successions, and tenancy changes
- Carry out regular neighbourhood audits and develop improvement plans
- Work closely with Income Management, Safer Communities and Asset Management teams
- Ensure safeguarding and support concerns are identified, reported and actioned
- Assist with heating and electrical servicing compliance
- Conduct health and safety inspections of schemes and blocks
- Engage with customers to improve their areas and services
- Liaise with partners, agencies and stakeholders
- Update housing management systems and partner portals accurately
- Play an active role in corporate projects
Qualifications & Skills
- Proven housing experience with well-developed knowledge of housing management practice and legislation
- Computer literate with good working knowledge of Word and Excel
- Strong customer focused approach both externally and internally
- Commitment to working as part of a team
- Motivated, adaptable, determined, and able to work on own initiative
- Strong communication, negotiation and influencing skills
- Resilience for challenging but rewarding social housing work
- Hold or be working towards Chartered Institute of Housing Professional Qualification or equivalent
What Will Make You Stand Out
- Enthusiasm and passion for delivering outstanding customer service
- New ideas to challenge existing ways of working
- Positivity and ability to embrace change
- Drive to achieve excellent results
- Solution-driven approach with ability to analyse complex issues and deliver effective outcomes
Benefits
- Generous holiday entitlement - 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays
- Pension contributions up to 10%
- The opportunity to undertake professional training, funded by us
- One day's paid leave a year for volunteering work
- Staff benefits with Paycare - health and benefits scheme including counselling, eye tests, vaccinations
- Benefits with Acis Perkz - discount scheme for coffee, shopping, days out and more
- Employee recognition scheme with gift vouchers
- Long service awards
- Cycle to work scheme
- Employee Assistance Programme for confidential advice and support
- Professional membership subscription for continuous professional development
- Death in service benefit as part of pension scheme
We recognise that people need flexibility in their role and are happy to discuss flexible working options with the successful candidate. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role.
Area Service Manager in Sheffield employer: Acis Group
Contact Detail:
Acis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your soft skills! As an Area Service Manager, communication and customer service are key. Be ready to share examples of how you've successfully engaged with customers or resolved conflicts in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Area Service Manager in Sheffield
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for housing management shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in communities.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Area Service Manager role. Be personal, be engaging, and don’t forget to mention any innovative ideas you have for improving services!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Acis Group
✨Know Your Stuff
Make sure you brush up on housing management practices and legislation. Familiarise yourself with the responsibilities of an Area Service Manager, especially around tenancy management and community engagement. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Focus
Prepare examples that highlight your strong customer service skills. Think about times when you've gone above and beyond for customers or resolved conflicts effectively. This is crucial since the role involves engaging directly with customers and improving their areas.
✨Demonstrate Team Spirit
Since this role requires collaboration with various teams, be ready to discuss how you work well in a team environment. Share experiences where you've successfully collaborated with others, particularly in challenging situations, to achieve common goals.
✨Bring Solutions to the Table
Think of specific challenges you've faced in previous roles and how you tackled them. The interviewers will appreciate a solution-driven approach, so be prepared to analyse complex issues and present effective outcomes you've achieved in the past.