Engagement & Experience Champion in Mablethorpe

Step into a role where every day is about sparking connection, amplifying community spirit and shaping unforgettable experiences. Reporting to the Campus Manager, you'll be the driving force that brings our Campus to life; championing engagement, elevating visitor journeys and making our space a thriving hub of creativity, collaboration and opportunity. From energising local residents through café culture and community projects, to curating standout events, crafting compelling communications and welcoming every visitor with warmth and purpose, you'll be at the heart of everything that makes our Campus special. If you're passionate about people, excited by innovation and ready to turn great ideas into meaningful impact, this is your chance to lead the way.

Responsibilities

• Engaging the local community into the Campus through our café and wider community activities, workshops and projects.
• Coordinate and promote a programme of engagement events, initiatives and activities that enhance the community's experience of the Campus.
• Lead on marketing and communications with support from our in-house marketing team.
• Plan social media campaigns, pull together community newsletters and update our digital notice boards.
• Act as a central point of contact for the people of the community and all members, ensuring that all visitors to the Campus have a great experience.
• Advocate for Campus visitors, ensuring that all staff understand the importance of the customer experience.
• Connect with the community, collating feedback to enhance the services delivered from Campus.
• Complete journey mapping, analysing the community and member experience and identifying ways to improve this.
• Review all feedback and provide both a proactive and reactive response to ensure visitor satisfaction.
• Support with onsite conferencing facilities ensuring that members receive an exceptional experience.
• Work with the marketing team to promote the Campus to the local community, businesses and wider organisations.
• Develop relationships and attend networking events with other partners and organisations to create a seamless and positive experience.

Key Skills & Qualifications

• Strong literacy skills with the ability to write clearly and effectively.
• Ability to communicate effectively with people from a variety of different backgrounds.
• Good IT skills and experience of using all Microsoft packages.
• Great event organiser, ensuring all activity is well promoted, organised and delivered smoothly.
• Experience of engaging with a wide range of service providers and community organisations.
• Open-minded, non-judgmental, inclusive, adaptable, and flexible.
• Organised individual who can plan and monitor a varied busy workload.
• Ability to connect with people and bring different groups of people together facilitating collaboration.
• Strong people skills, effortlessly building rapport and fostering positive relationships with others.
• Flexible approach to work and the ability to meet challenges and adapt to change.
• Self-motivated, resilient, with a drive and determination to achieve results.

What will make you stand out from the crowd

• Strong desire to work with your community to improve lives for the better.
• Experience of designing posters and leaflets would be great.
• Experience of using social media to communicate and promote activity would be beneficial.
• Experience of working in community-based projects.
• Ability to connect with people and promote the importance of the customer and the community throughout the Campus.

Benefits

• Generous holiday entitlement - 25 days annual leave.
• Pension contributions up to 4%.
• The opportunity to undertake professional training, funded by us.
• One day paid leave a year for volunteering work (in addition to your Annual leave entitlement).
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more.
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
• Long service awards for our loyal employees.
• Cycle to work scheme.
• Employee Assistance Programme to give you confidential advice and support, when you need it.
• Professional membership subscription to support your continuous professional development.
• Death in service benefit as part of our pension scheme.