People Services Administrator (HR) in London

Be the Heart of Our People Experience. At Acis, our people are at the centre of everything we do, and we're looking for a People Services Administrator who is passionate about creating a brilliant employee experience from day one to departure. This is a varied, fast-paced role where no two days are the same. Whether you're welcoming new starters, supporting colleagues with HR queries, maintaining important employee records, coordinating recruitment activity or helping deliver projects that improve how we work, you'll play a vital part in keeping our people services running smoothly.

Working as part of a supportive and collaborative team, you'll have the opportunity to make a real difference, helping our colleagues feel valued, supported and able to do their best work every day. If you're organised, people-focused and love turning great service into great outcomes, we'd love to hear from you.

As a People Services Administrator, a typical day might include:

• Being the first point of call for our people.
• Monitoring our shared inbox and HR tickets answering general queries or forwarding to other team members when required.
• Leading on our employee records and documentation, ensuring our folders and confidential employee files are accurate and up to date.
• Supporting the team with our people processes and owning the administration behind the employee lifecycle. This includes issuing contracts and letters for new starters, contractual changes, and leavers, as well as completing system and payroll processing.
• Contributing to the success of our longer-term HR projects, business changes and process improvements.
• Making sure our new starters have the best start at Acis by owning their pre-employment screening and processing, putting together their starter packs, helping to coordinate their first few days with us, and supporting other engagement events.
• Managing the offboarding process and enabling us to learn from employee experiences by supporting the team to organise and host exit interviews.
• Supporting the recognition of our peoples great work by issuing awards and completing administration relating to our employee recognition scheme and benefits package.
• Helping us to bring in the right people by supporting recruitment processes like scheduling interviews.
• Monitoring compliance and supporting the team to maintain a high standard, from e-learning completion rates to driver licence checks.
• Using our finance system to process the purchasing of goods and services.

Some of the experience/skills you'll need to be considered for this role:

• You have previous experience in frontline administration roles in HR or something similar.
• You're highly organised and take pride in your accuracy and attention to detail.
• You have some experience coordinating lifecycle processes like onboarding and offboarding.
• You're proficient in Microsoft packages (Outlook, Teams, Word, Excel) and are comfortable learning how to use new systems.
• You have excellent written and verbal skills and engage well with colleagues and stakeholders.
• You're confident in making appropriate decisions and knowing when to escalate.
• You understand the importance of confidentiality and handle information in line with GDPR standards.

What will make you stand out from the crowd:

• You have CIPD or other relevant qualification(s).
• You have experience in HR and a basic knowledge of legislation and best practice.
• You have experience supporting improvement and change projects and know how to bring people on the journey.
• You build trust and respect through open communication, active listening and consistent delivery on commitments.

Being part of the Acis team, you'll get: Generous holiday entitlement 25 days annual leave (rising by one day per year to max of 30) plus.