At a Glance
- Tasks: Support income processes, manage direct debits, and assist with customer queries.
- Company: Join a dedicated team in social housing making a real difference.
- Benefits: Generous holiday, pension contributions, professional training, and employee discounts.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a positive impact on customers' lives while developing your career.
- Qualifications: 5 GCSEs including English and Maths, strong attention to detail, and good IT skills.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Setting up direct debits in line with the direct debit guarantee, generating payments, and dealing with rejected direct debits.
- Maintaining electronic records and our housing management system.
- Updating our landlord portal for the DWP, ensuring our customers are receiving the correct entitlement for housing costs.
- Assisting the Income Management Officers in preparing legal documentation for court hearings and evictions, adhering to the Pre Action Protocol for Possession Claims by Social Landlords.
- Liaising with local authorities, the DWP and other relevant stakeholders regarding rent variations, increases, and changes, to ensure income maximisation.
- Reviewing current garage and garage plot arrears cases, former tenancy debts, rechargeable repairs, and any other tenancy related debts.
- Preparing cases to be referred to our debt collection agency for unrecoverable former tenancy debts in line with our policy.
- Reviewing benefit entitlement letters, updating our systems, and contacting customers to inform them of the changes as required.
- Reviewing our internal suspense account for payments that have not been able to be allocated and ensuring these are transferred to the correct account.
- Responding to external post and allocating where required.
- Making telephone calls to agree repayment plans and seeing our customers in reception to agree repayment plans.
- Assisting the Income Management Officers and the Income Manager in completing the relevant documentation required to fulfil the Yorkshire Water contract or other contracts to maximise income.
- Supporting the Income Manager in producing reports and other administration tasks as required.
About the Role
Looking for a role where your attention to detail genuinely changes lives? As an Income Assistant, you'll be a driving force behind keeping our income processes watertight and our customers supported. From setting up direct debits and updating key systems to working with local authorities and the DWP, you'll help make sure every penny is accounted for and every customer gets the right entitlement. You'll tackle arrears cases, prepare essential documentation, resolve queries, and keep our team moving with sharp, reliable admin support. It's a role with real impact—reducing debt, strengthening tenancies and helping communities stay stable. If you're organised, motivated and ready to get stuck in, you'll thrive here.
Qualifications
- Good level of education with a minimum of 5 GCSEs graded A‑C to include English and Maths.
- Attention to detail.
- Good all‑round IT skills.
- Be organised and methodical in your approach to work whilst being able to prioritise your workload.
- A team player with good communication skills, that enjoys being part of a busy and challenging environment.
- Willingness to learn new skills and the drive to thrive in the role, with passion to progress in your career and the commitment to assist in driving down tenancy related debt.
- Resilience.
Working in social housing is a challenging but rewarding career. You'll be helping to bring real change to our customers' lives.
What will make you stand out from the crowd
- Previous experience of working in a social housing environment.
- Experience of dealing with customers via telephone and face to face.
- You thrive on doing what's right for the customer, whilst balancing the needs of the business.
- You have the ability to see the bigger picture, understanding the impact that income recovery can have on the business, customer and the community.
- You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
Benefits
- Generous holiday entitlement – 25 days annual leave plus bank holidays (pro rata).
- Pension contributions up to 10%.
- The opportunity to undertake professional training, funded by us.
- One day paid leave a year for volunteering work (in addition to your annual leave entitlement).
- Staff benefits with Paycare – a health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more.
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
- Long service awards for our loyal employees.
- Cycle to work scheme.
- Employee Assistance Programme to give you confidential advice and support, when you need it.
- Professional membership subscription to support your continuous professional development.
- Death in service benefit as part of our pension scheme.
Income Assistant employer: Acis Group
As an Income Assistant with us, you'll be part of a dedicated team that values your contributions and prioritises employee well-being. We offer generous holiday entitlements, professional training opportunities, and a supportive work culture that encourages personal growth and community impact. With benefits like a health and benefits scheme, employee recognition programmes, and a commitment to making a difference in social housing, you'll find a rewarding career that truly changes lives.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission of supporting customers and maximising income. Show them you're not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 3
Practice your communication skills! Whether it's face-to-face or over the phone, being able to clearly articulate your thoughts and ideas is crucial. Role-play with a friend or family member to build your confidence before those important conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the community. Let's get you that Income Assistant role!
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Income Assistant role. We want to see how you can make a real impact in our team!
Show Off Your Attention to Detail:Since this role is all about keeping things organised and accurate, be sure to showcase your attention to detail in your written application. Use clear examples that demonstrate your methodical approach to work.
Communicate Clearly:Good communication is key in this role, so ensure your application is well-structured and easy to read. We appreciate clarity and conciseness, so avoid jargon and get straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and keep track of it during the hiring process!
How to prepare for a job interview at Acis Group
✨Know Your Stuff
Make sure you understand the key responsibilities of the Income Assistant role. Familiarise yourself with direct debits, housing management systems, and the importance of income maximisation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring accurate records, these anecdotes will highlight your suitability for the job.
✨Demonstrate Your Communication Skills
As you'll be liaising with various stakeholders, practice articulating your thoughts clearly. Think about how you can convey complex information simply, especially when discussing topics like rent variations or repayment plans. Good communication is key in this role!
✨Be Ready to Discuss Customer Focus
Prepare to talk about your approach to customer service. Share instances where you've gone above and beyond to support customers, especially in challenging situations. This will show that you understand the balance between business needs and customer care, which is crucial for the Income Assistant role.
