At a Glance
- Tasks: Support service charges and finance systems, ensuring value for money and excellent customer service.
- Company: Join a dynamic organisation focused on social housing and community impact.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful change in people's lives.
- Other info: Opportunity for growth in a supportive environment with a focus on teamwork.
- Why this job: Make a real difference while enhancing your finance and customer service skills.
- Qualifications: Experience in finance, strong Excel skills, and a collaborative mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Service Charge and Systems Support, a typical day might include
- Supporting with service charges for the organisation, ensuring we maximise value for money, deliver a great service to our customers, and maintain strong compliance and controls at every step
- Being an expert within the team and within the organisation around service charges and finance business systems, updates and improvement activity to deliver a great support service to the organisation
- Supporting compliance, legislation and best practice around service charges and delivering great value to our customers through external events and networking
- Maximising recovery of our service costs from customers and contributing to reporting of this activity to senior Finance members and internal stakeholders
- Working with customers to get feedback on our service chargeable provision – handling customer complaints and ensuring we act on the feedback to improve
- Supporting with regular reviews of existing services, ensuring they are value for money, affordable, and proportionate
- Supporting with the annual service charge reconciliation, budget setting and training across the group and supporting the cross functional team to deliver service charge activity every day, including training and advice
- Being the first line of response for the finance department systems, primarily the finance system, repairs and housing system (financial aspects), and development appraisal system, ensuring that all are accurate, have the right levels of access and internal controls are up to date and hold all relevant information to provide cost control and reporting to the group
- Co-ordinating data transfer between core systems to enable appropriate management of Acis Group’s resources
- Collaborate with colleagues across the organisation to investigate and analyse system requirements and develop system specifications for additional modules and solutions
- Provide regular system training to all users across the organisation to ensure the systems are used effectively
- Providing transaction processing and financial accounting activity and analysis support to the finance team including preparing and inputting ledger journals as required and monthly management reports
- Completing monthly reconciliations of balance sheet control accounts and resolution of queries arising
- Support on the preparation of accurate monthly management accounts and budget setting for subsidiaries of the group
- Business partnering to all levels within the group. Providing financial support and challenging any large variances and updating forecasts
- Providing such ad hoc information as may be required from time to time
Your role is all about providing support for service charges, maximising recovery of all fair and reasonable charges.
Ensuring that we are achieving value for money for our customers and the services they receive.
Being hands-on in supporting the accounts’ function is a critical part of the role as well as system administration for the department.
Whilst the role has its specialisms, cross functional working is a must to ensure the operations run smoothly.
Some of the experience/skills we need to consider you
- A minimum of one years’ experience working within a finance environment
- Finance system administration experience – or ability to learn
- Ability to work on your own initiative and support the wider team when required
- Wider financial knowledge across the full spectrum of what the finance team does and impacts – working within or alongside a finance team experience is a must
- A good user of Excel is a must. We use Excel every day, so this is a key part of the role.
- Strong communication and collaboration skills are key – this role will only succeed if you support others
- You’re driven, enjoy a challenge and most of all are positive
- Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives
- Motivated, adaptable, determined and able to work on your own initiative to resolve problems and achieve results
What will make you stand out from the crowd
- A great standard of education
- A fundamental understanding of variable service charges and how they operate
- Experience of administering parts or all of a system would be advantageous in this exciting role
- Experience of customer engagement, both internal and external would be a bonus – but we can teach you if not!
- You don’t need to be an accounting technician (AAT) or working towards one of these qualifications, but it’s a bonus if you are!
- Experience of the housing sector is not essential – but a willingness to learn about it is.
Working in social housing is a challenging but rewarding career You’ll be helping to bring real change to our customers’ lives
Service Charge and Systems Support in Gainsborough employer: Acis Group
Acis Group is an excellent employer that prioritises the wellbeing of its employees and the community. With a strong focus on making a positive impact in young people's lives, the company fosters a supportive work culture that encourages personal growth and development. Located in Scunthorpe, Lincolnshire, employees benefit from flexible working hours and a competitive wage, making it a fulfilling place to work for those passionate about youth support.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge and Systems Support in Gainsborough
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Acis Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Charge and Systems Support in Gainsborough
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Acis Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Acis Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Acis Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Acis Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Acis Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Acis Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
