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- Tasks: Manage tenancies and improve communities while engaging with customers and stakeholders.
- Company: Join a dynamic social housing organisation making a real difference in people's lives.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional development.
- Why this job: Be the change-maker in your community and help enhance living conditions.
- Qualifications: Experience in housing management and strong customer service skills required.
- Other info: Work in a supportive team environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Job Advert
As an Area Service Manager, a typical day might include:
- Proactively managing tenancies and taking the necessary enforcement action.
- Dealing with all aspects of the allocation and letting process.
- Coordinating mutual exchanges, successions, or other tenancy changes.
- Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
- Working closely with other departments including Income Management, Safer Communities and Asset Management.
- Ensuring that safeguarding and support concerns are identified, reported and actioned.
- Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
- Health and safety inspections and checks of our schemes and blocks.
- Engaging with customers to improve the area they live, and the services we offer.
- Liaising with partners, agencies and stakeholders.
- Accurately updating the housing management system, along with the systems and portals of our partners.
- Playing an active role in corporate projects or groups.
Your role is about managing the tenancies and neighbourhoods on your patch. You will be visible in the communities we work, engaging with our customers. You will make a real difference through driving change and improvement. Its challenging, and extremely rewarding.
Some of the experience/skills we need to consider you:
- Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
- Computer literate with a good working knowledge of software such as word and excel – you will need to use these to do the job.
- A strong customer focussed approach both externally and internally.
- Be committed to working as part of our team.
- Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
- Strong communication, negotiation and influencing skills.
- Resilience. Working in social housing is a challenging but rewarding career, you\’ll be helping to bring real change to our customer\’s lives.
- You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.
What will make you stand out from the crowd:
- Enthusiasm and passion for delivering outstanding customer service.
- New ideas to challenge the way of doing things.
- Positivity and the ability to embrace change.
- A drive to achieve excellent results.
- Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
Being part of the Acis team
- Your base location shall be Acis House in Gainsborough or Parkway Works in Sheffield. We might ask you to visit other sites or locations as part of your role.
- You\’ll work 37 hours each week. We offer flexible working within the home or office environment, talk to your line manager for more details.
- This role requires a basic DBS check.
- We like to get face to face with customers and suppliers, so a full driving licence is essential.
- We like to be smart and safe, so you\’ll need to wear suitable clothing for the day.
- We want people to know you, so you\’ll work with a variety of stakeholders such as; other team members, managers and directors, the Board, our customers, members of the public, contractors, employees from other organisations and so on.
- For more information, speak to your line manager or People Services.
Area Service Manager employer: Acis Group
Contact Detail:
Acis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. This is especially important for a role like Area Service Manager where resilience and adaptability are key.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you determine if the company is the right fit for you.
We think you need these skills to ace Area Service Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about making a difference in the communities we serve.
Tailor Your Experience: Make sure to highlight your relevant housing experience and skills. Use examples from your past roles that demonstrate your knowledge of housing management practices and your customer-focused approach.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Acis Group
✨Know Your Stuff
Make sure you brush up on housing management practices and legislation. Familiarise yourself with the specific challenges faced in social housing, as well as the key responsibilities of an Area Service Manager. This will show that you're not just interested in the role, but that you understand it deeply.
✨Showcase Your Customer Focus
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you’ve engaged with customers to improve their experience or resolved issues effectively. This will highlight your strong customer-focused approach, which is crucial for this role.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss complex issues you've faced and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your resilience and solution-driven mindset, both of which are essential for success in this position.
✨Engage with Enthusiasm
Let your passion for improving communities shine through during the interview. Share your ideas on how to drive change and enhance services. Employers love candidates who bring positivity and fresh perspectives, so don’t hold back on showcasing your enthusiasm for the role!
