Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage tenancies and engage with customers to improve neighbourhoods.
- Company: Join a friendly team dedicated to making a positive impact in social housing.
- Benefits: Enjoy 25 days holiday, pension contributions, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Proven housing experience and strong customer service skills are essential.
- Other info: Flexible working options available; apply quickly as the role may close early.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We have an excellent opportunity to join our neighbourhoods team for 9 months on a maternity cover basis. You will be working with a warm and welcoming team who are friendly as they are professional. This role is all about managing tenancies and neighbourhoods on your patch, As someone who enjoys being visible you will be the type of person loves engaging with our customers. As a Housing officer, a typical day might include:
- Proactively managing tenancies and taking the necessary enforcement action.
- Dealing with all aspects of the allocation and letting process.
- Coordinating mutual exchanges, successions, or other tenancy changes.
- Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
- Working closely with other departments including Income Management, Safer Communities and Asset Management.
- Ensuring that safeguarding and support concerns are identified, reported and actioned.
- Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
- Health and safety inspections and checks of our schemes and blocks.
- Engaging with customers to improve the area they live, and the services we offer.
- Liaising with partners, agencies and stakeholders.
- Accurately updating the housing management system, along with the systems and portals of our partners.
- Playing an active role in corporate projects or groups.
Some of the experience/skills we need to consider you:
- Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
- Computer literate with a good working knowledge of software such as word and excel – you will need to use these to do the job.
- A strong customer focussed approach both externally and internally.
- Be committed to working as part of our team.
- Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
- Strong communication, negotiation and influencing skills.
- Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.
What will make you stand out from the crowd:
- Enthusiasm and passion for delivering outstanding customer service.
- New ideas to challenge the way of doing things.
- Positivity and the ability to embrace change.
- A drive to achieve excellent results.
- Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
Being part of the Acis team, you’ll get:
- Generous holiday entitlement – 25 days annual leave plus bank holidays (pro rata)
- Pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit as part of our pension scheme
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might needREF-223 103
Housing Officer employer: Acis Group Ltd
Contact Detail:
Acis Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the latest housing management legislation and practices. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and your understanding of the challenges faced in social housing.
✨Tip Number 2
Engage with local community groups or forums related to housing issues. This will give you insights into the needs of the community and show your proactive approach to improving neighbourhoods, which is a key aspect of the Housing Officer role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your strong communication and negotiation skills through real-life scenarios can set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability and problem-solving skills by discussing any challenges you've faced in previous roles and how you overcame them. This will illustrate your resilience and ability to thrive in a dynamic environment like social housing.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven housing experience and knowledge of housing management practices. Use specific examples to demonstrate your customer-focused approach and problem-solving abilities.
Showcase Your Skills: Make sure to mention your computer literacy, particularly with software like Word and Excel. Highlight your strong communication, negotiation, and influencing skills, as these are crucial for the role.
Express Enthusiasm: Convey your passion for delivering outstanding customer service and your willingness to embrace change. Mention any new ideas you have that could improve processes or enhance community engagement.
How to prepare for a job interview at Acis Group Ltd
✨Show Your Customer Focus
As a Housing Officer, your role revolves around engaging with customers. Be prepared to share examples of how you've provided outstanding customer service in the past. Highlight your ability to listen, empathise, and resolve issues effectively.
✨Demonstrate Your Knowledge of Housing Legislation
Familiarise yourself with relevant housing management practices and legislation. During the interview, be ready to discuss how you would apply this knowledge in real-life scenarios, especially regarding tenancy management and compliance.
✨Emphasise Teamwork and Collaboration
This role requires working closely with various departments. Share experiences that showcase your ability to collaborate effectively with others, whether it's coordinating with colleagues or liaising with external partners and stakeholders.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of complex issues you've faced in previous roles and how you approached them. Highlight your resilience and adaptability, as these traits are crucial in social housing.