Housing Officer in Sheffield

Responsibilities

• Proactively managing tenancies and taking the necessary enforcement action.
• Dealing with all aspects of the allocation and letting process.
• Coordinating mutual exchanges, successions, or other tenancy changes.
• Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
• Working closely with other departments including Income Management, Safer Communities and Asset Management.
• Ensuring that safeguarding and support concerns are identified, reported and actioned.
• Assisting in ensuring compliance with heating and electrical servicing activity, and following relevant processes and protocols.
• Health and safety inspections and checks of our schemes and blocks.
• Engaging with customers to improve the area they live and the services we offer.
• Liaising with partners, agencies and stakeholders.
• Accurately updating the housing management system, along with the systems and portals of our partners.
• Playing an active role in corporate projects or groups.

Qualifications

• Proven housing experience, with a well‑developed knowledge of housing management practice and legislation.
• Computer literate with a good working knowledge of software such as Word and Excel.
• A strong customer‑focussed approach both externally and internally.
• Committed to working as part of a team.
• Motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
• Strong communication, negotiation and influencing skills.
• Resilience – working in social housing is a challenging but rewarding career.
• Hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.

Desired Attributes

• Enthusiasm and passion for delivering outstanding customer service.
• New ideas to challenge the way of doing things.
• Positivity and the ability to embrace change.
• A drive to achieve excellent results.
• Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.

Benefits

• Generous holiday entitlement – 25 days annual leave, increasing by one day per year to a maximum of 30 plus bank holidays.
• Pension contributions up to 10%.
• The opportunity to undertake professional training, funded by us.
• One day paid leave a year for volunteering work (in addition to your annual leave entitlement).
• Staff benefits with Paycare – a health and benefits scheme.
• Benefits with Acis Perkz – a discount scheme.
• Employee recognition scheme, including gift vouchers.
• Long service awards for loyal employees.
• Cycle to work scheme.
• Employee Assistance Programme for confidential advice and support.
• Professional membership subscription to support continuous professional development.
• Death in service benefit as part of our pension scheme.

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.