Site Maintenance Officer in Nottingham

Are you a skilled problem-solver who enjoys variety and helping others? We are looking for a Site Maintenance Officer to join our team in creating a safe, welcoming, and proud home for our students. In this essential role, you will be the face of our facilities, handling everything from basic plumbing and joinery to silicone sealing and DIY repairs. Working closely with the Site Services Supervisor, you’ll ensure every student enquiry is handled promptly while maintaining accurate digital logs to keep our buildings compliant. You will be our eyes and ears on the ground, managing subcontractors and supporting major summer works to ensure our sites are perfect for move-in day. If you are a team player with IT skills and a passion for delivering excellent customer service, we want to hear from you.

Typical day might include:

• Working on site to ensure that all our stock, grounds and buildings are always maintained to the highest and safest standards.
• Working with the Site Services Supervisor to ensure that we give our people the best service and experience when they have any maintenance requests or queries.
• Carrying out maintenance repairs within the student properties i.e. basic DIY, silicone sealing, basic plumbing, basic joinery and more.
• Maintaining various records and systems to ensure that we have full and accurate logs and reports in all areas of building compliance.
• Ensuring that you work with your team to make sure we respond to all enquiries in a timely and prompt manner, which is agreed.
• Ensure the site is well maintained, tidy, secure, and welcoming at all times.
• Comply with Acis Health and Safety Standards and contribute towards meeting its health and safety responsibilities.
• Ensuring any concerns regarding the welfare of our tenants and people are handed over to our DSLs.
• Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning.
• Undertake all duties in compliance with the responsibilities and Safety Rules identified in the Health and Safety Policy.
• Good IT Skills – ensuring all jobs and enquiries are logged efficiently so that we can report on the data and ensure that our service levels for our people are always kept high.
• Working well as a team to ensure that our people always have the best possible experience.
• Play key role in delivery of excellent customer service as a regular point of contact for our people staying with us.
• Ensuring the eyes and ears of the business, raising any wellbeing and safeguarding concerns with the team.
• Working with and managing subcontractors on site to ensure that they are completing jobs effectively and keeping our people always updated.
• Supporting the Site Services Supervisor to deliver our summer works, ensuring that we have the sites ready and prepared for any turnarounds or move-in dates.
• Working as part of the team to help promote and welcome our people at Open Days and Move in Weekends.
• On occasions you may be asked to support at our other sites should there be a need.

Experience, skills and qualifications:

• Working or have worked within Accommodation or Housing sector.
• Have a ‘can do’ attitude to ensure we exceed our people’s expectations.
• Excellent customer service skills and focus at all times.
• IT proficient, with the ability to accurately use IT platforms and systems to ensure all works are logged and information is correct.
• Ability to coordinate, monitor and control contractors.
• Good working knowledge of DIY with at least a basic knowledge of maintenance, plumbing, decorating, plastering and joinery.
• Knowledge and experience of safe working systems of work.
• General awareness of health and safety and building management.
• Ability to work as a team, under pressure and in a fast-paced environment.
• First aid trained or a willingness to complete the training.
• Ability to work collaboratively with others, whether in the same team or external support providers.
• You’re a positive, energised and enthusiastic person, with a real zest for helping others and providing excellent services.
• Resilience – working in the education, support and employment sectors is a challenging but rewarding career. You’ll be helping to bring real change to peoples’ lives.

What will make you stand out from the crowd:

• Hold a UK driving licence.
• Qualification in Joinery, plumbing or construction would be a fabulous addition.
• IOSH or NEBOSH qualified.
• A working knowledge and understanding of relevant building regulation and legislation regarding Purpose Built Student Accommodation.
• MHFA trained or a willingness to partake in further training.
• Adapting to change, having hands-on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

Benefits:

• Generous holiday entitlement – 25 days annual leave.
• Matched Pension contributions up to 4%.
• Opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your annual leave entitlement).
• Staff benefits with Paycare – a health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more.
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
• Long service awards for our loyal employees.
• Cycle to work scheme.
• Employee Assistance Programme to give you confidential advice and support when you need it.
• Professional membership subscription to support your continuous professional development.
• Death in service benefit as part of our pension scheme.

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.