At a Glance
- Tasks: Support income processes, manage direct debits, and assist with customer queries.
- Company: A community-focused organisation making a real difference in people's lives.
- Benefits: Fixed-term role until 31/3/2027 with opportunities for personal growth.
- Other info: Join a motivated team dedicated to supporting communities and enhancing stability.
- Why this job: Make a tangible impact by helping customers secure their entitlements and reduce debt.
- Qualifications: Strong organisational skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Looking for a role where your attention to detail genuinely changes lives? As an Income Assistant, you’ll be a driving force behind keeping our income processes watertight and our customers supported. From setting up direct debits and updating key systems to working with local authorities and the DWP, you’ll help make sure every penny is accounted for and every customer gets the right entitlement. You’ll tackle arrears cases, prepare essential documentation, resolve queries, and keep our team moving with sharp, reliable admin support. It is a role with real impact — reducing debt, strengthening tenancies and helping communities stay stable. If you’re organised, motivated and ready to get stuck in, you’ll thrive here. Please note this is a fixed term role until 31/3/2027.
Typical Day
- Setting up direct debits in line with the direct debit guarantee, generating payments, and dealing with rejected direct debits.
- Maintaining electronic records and our housing management system.
- Updating our landlord portal for the DWP, ensuring our customers are receiving the correct entitlement for housing costs.
- Assisting the Income Management Officers in preparing legal documentation for court hearings and evictions, adhering to the Pre Action Protocol for Possession Claims by Social Landlords.
- Liaising with local authorities, the DWP and other relevant stakeholders regarding rent variations, increases, and changes, to ensure income maximisation.
- Reviewing current garage and garage plot arrears cases, former tenancy debts, rechargeable repairs and any other tenancy related debts.
- This includes preparing cases to be referred to our debt collection agency for unrecoverable former tenancy debts in line with our policy.
- Reviewing benefit entitlement letters, updating our systems, and contacting customers to inform them of the changes as required.
- Reviewing our internal suspense account for payments that have not been able to be allocated and ensuring these are transferred to the correct account.
- Responding to external post and allocating where required.
- Making telephone calls to agree repayment plans and seeing our customers in reception to agree repayment plans.
- Assisting the Income Management Officers and the Income Manager in completing the relevant documentation required to fulfil the Yorkshire Water contract or other contracts to maximise income.
- Assisting the Income Management Officers in completing their daily tasks.
- Supporting the Income Manager in producing reports and other administration tasks as required.
Income Assistant in Lincolnshire employer: Acis Group Limited
Join a dynamic team where your meticulous attention to detail will have a profound impact on the lives of our customers. As an Income Assistant, you will benefit from a supportive work culture that prioritises employee growth and development, with opportunities to enhance your skills while contributing to community stability. Located in a vibrant area, we offer a fixed-term role until 31/3/2027, ensuring you play a crucial part in maximising income and supporting those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Income Assistant in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills can help them keep their income processes watertight and support their customers effectively.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable answering questions about your experience and how it relates to the Income Assistant role. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Income Assistant in Lincolnshire
Some tips for your application 🫡
Show Your Attention to Detail:As an Income Assistant, your attention to detail is key! Make sure your application is free from typos and errors. Highlight any experience where you've had to manage detailed processes or documentation.
Tailor Your Application:We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that match the job description. Use keywords from the advert to show you understand what we’re looking for.
Demonstrate Your Organisational Skills:Being organised is crucial in this role. In your application, share examples of how you've successfully managed multiple tasks or projects. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acis Group Limited
✨Know Your Numbers
As an Income Assistant, you'll be dealing with financial processes, so brush up on your numerical skills. Be prepared to discuss how you’ve handled financial records or dealt with direct debits in the past. Show them you can keep things watertight!
✨Demonstrate Attention to Detail
This role is all about precision. Bring examples of how your attention to detail has made a difference in previous jobs. Whether it’s catching errors in documentation or ensuring compliance with protocols, make sure you highlight these experiences.
✨Familiarise Yourself with Relevant Legislation
Understanding the Pre Action Protocol for Possession Claims and other relevant regulations is crucial. Do some research beforehand and be ready to discuss how you would apply this knowledge in your role. It’ll show you’re proactive and serious about the position.
✨Show Your Customer Focus
This job is about supporting customers and ensuring they receive the right entitlements. Prepare to share examples of how you've successfully resolved customer queries or improved their experience in previous roles. This will demonstrate your commitment to making a real impact.
