Customer service administrator

Step into a role where you’ll be the friendly, confident voice our customers rely on. As a Customer Service Advisor, you’ll bring energy and personality to every interaction—whether you’re answering calls, responding through digital channels, welcoming visitors or resolving complex enquiries. If you thrive in a fast‑paced environment, love helping people and take pride in getting things right first time, this is your chance to make a real difference in the lives of our customers.

What we are looking for:

• Good standard of education, with strong numeracy and literacy
• Experience of working in a fast paced, customer focussed office environment dealing with enquiries via the telephone, digital methods, social media and face to face
• Strong IT skills with experience of utilising a customer relationship management system
• Customer focused and experience of resolving complaints
• Ability to work effectively as part of a team
• Able to portray a positive professional image and have empathy with Acis’ aims and values
• Have a nonjudgmental, approachable and calm approach to communicating with our diverse and vulnerable customers
• Ability to be flexible with working hours to meet the needs of the business
• Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.

What will make you stand out:

• Proactive in seeking results
• Able to make quick and logical decisions in line with current policies and information available
• Knowledge of providing customer support via social media and digitally
• Experience of repairs diagnosis
• You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience and do what is right for your customers.

Benefits:

• Generous holiday entitlement – 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme

Note: As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Equality and flexibility: Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.